Organization and responsibility
The IT Division is in charge of the basis IT systems at NTNU. Head of the division is Håkon Alstad.
NTNU IT is primarily a provider of IT operating services to NTNU. Our business is based on expertise in development, operation and error handling within networks, server and application operations.
The department is divided into six sections with responsibilities spanning both physical IT infrastructure, application support, technical support and customer relations. All sections are involved in user support on some level.
The Customer and Delivery Centre
The Customer and Delivery Centre (CDC) is responsible for communication with contractors purchasing services from us. The Customer Centre has a vast knowledge of NTNU's activities, project management, service agreements and customer contact. The Head of Section is Hanne Merete Glad.
The Service Desk Section
The Service Desk Section is responsible for enquiries from end-users, both employees and students. The section is also responsible for PC administration, central software agreements and distribution. The Head of Sections is Jan Ole Waagen.
The Application Section
The Application Section ensures that all systems for which NTNU IT is responsible are available in accordance with agreements made with our contractors. The section also delivers development and integration services to ensure that NTNU has appropriate IT solutions. The section assists with system development and application administration. The Head of Section is Stein Stendahl.
The Platform Section
The Platform Section runs and maintains basic IT services provided by NTNU IT to both students and employees. This includes e-mail, storage, backup, printing, servers, interaction solutions and terminal servers. The Head of Section is Ola Ervik.
The Network Section
The Network Section is responsible for the infrastructure and administration of the NTNU computer networks, both fixed and wireless. The section is also responsible for NTNU's telephony services, e.g. the NTNU telephone directory. The Head of Section is Terje Buseth.