Program for Basic IT services
Program for Basic IT services
Basic IT services are general and universal IT services that most people at NTNU need, including support for the use of these and the necessary underlying services.
In November -09 the Dean Meeting gave its support to the action plan’s handling of basic IT services at NTNU by the following statement:
“Implement a project with the goal that the basic IT services shall be common to all NTNU entities. The project shall describe technological, knowledge-related, organizational and financial consequences of proposed actions. The project shall build upon national policies for IT within the public sector, and allow for diversity in local solutions where this may be well justified.
The project shall also to a greater extent aim at allocating time and resources for IT purposes directly to local IT support in order to let the university's primary business benefit from it.
The project is conducted in phases, as defined more in detail in close collaboration with the faculties”.
The program for Basic IT seeks to achieve the following outcome:
- Improved user experience by having unified IT services.
- Simplify collaboration internally and externally as well as facilitate the introduction of new services in the organization, by having unified IT solutions.
- Strengthening of IT support for research and teaching by shifting resource use from basic IT services towards IT related to the disciplines.
- Achieve cost savings and a better environmental profile i.a. by means of technical infrastructure consolidation.
- Achieve an acceptable level of information security.
See figure which describes the organization of the program (norwegian only!)
- Chairman of the steering committee of the program: Trond Singsås
- Chairman of the steering committee of projects in the program: IT Director, alternatively others due to special needs of the projects.
- Head of the executive program group: Arne Fjerdrumsmoen
The time horizon to realize the new Basic IT services is rather long (4 years). Hence, it is expected that the goals must be adjusted based on reasons such as; new experiences, new technological opportunities, amended organizational or strategic guidelines, etc. The program group will ensure that this type of change management becomes a central theme throughout the program cycle.
The following projects are included in the program:
- IAM: Identity and Access ManagementThe main purpose of this project is to accommodate existing and future needs for identity management, in accordance with NTNU's long-term strategy (2020). Technology solutions of NTNU's existing user management has a number of limitations in relation to identified needs. Some mapped challenges is the maintenance of identities related to many solutions, little flexibility and delays in the establishment and management of users, proprietary solutions, limited opportunity for traceability and audit / control of transactions. Improvements in solutions related to identity management and access control will facilitate greater productivity and process optimizations, improved user satisfaction, improve security and control, and increased compliance with laws and guidelines.
- NVSA: Network Security Architecture.
The project consists of four parts:
- Terminal Server Solution: provide secure access to stored data.
- IDS: Automatic monitoring of NTNU's network to detect possible attacks and viruses.
- Firewall Solution.
- Authentication : upon use of NTNU's computer network (based on 802.1X).
- The New Intranet Project:
The feasibility study ended Q1 2010, and the establishment of the main project is now underway. Per Hovde led the work of the feasibility study and will also continue as Project Manager in the main project.
- The Storage Project:
No common basic IT storage service for the whole of NTNU exists today. The entities have to a large extend acquired and managed their own storage service, based on the storage needs that exist locally. The feasibility study shall investigate alternative solutions for the storage service, and propose the solution that best meets the program's goals.
- The Groupware Service:
The Basic IT's groupware service consists of several underlying services:
- Primary services: link service, e-mail, absenteeism overview, calendar.
- Secondary services: instant messaging, booking service, telephony.
The feasibility study shal investigate alternative solutions for the groupware service, and propose a solution that best meets the program's goals.
Link to the program's internal pages (Norwegian only!).
NTNU IT's Project Model
The project model is a pattern for splitting up any project into a set of standardized project phases and associated decision points. The focus is project control (as exerted by the project owner / steering committee) and project management (as exerted by the project manager).
Read more about PAM.
ITIL - Service Quallity
To achieve improvement in service quality with satisfaction at every stage, NTNU IT has chosen to use the ITIL framework. This is a highly recognized framework for IT operations processes based on "best practices", i.e. "perform work in a way that works and is recognized within the industry".
Read more about ITIL.