Operating Services

NTNU IT has got an operations center where both infrastructure and expertise are scaled in order to provide operating services to NTNU.

We use the ITIL framework in order to achieve the best possible quality of service. Operating services are controlled by a Service Level Agreement (SLA, see right column) entered into with each unit.

The following operating services are offered:

Application Operations

Do you have a computer system at NTNU? If so, then NTNU IT is your preferred operating partner. NTNU IT can operate all system types, large as well as small.

Application Operations

Do you have a computer system at NTNU? If so, then NTNU IT is your preferred operating partner. NTNU IT can operate all system types, large as well as small.

There exist no final unified description of this service, because it will vary from system to system. In short, the service application operation is everything that is included in the operation of the platform the system is running on. This can be server operations, database operations, webserver operations etc.


Wed, 04 Aug 2010 12:33:08 +0200

PC operations

Computer operationsPersonel computers are central facilities in most workplaces today, and organizations usually rely on these being operative at any time. NTNU IT has got long experience in operation of PCs and has got the right expertise. We currently operate PCs to more than 700 employees at NTNU, and we have got capacity for even more!

PC operations

Computer operationsPersonel computers are central facilities in most workplaces today, and organizations usually rely on these being operative at any time. NTNU IT has got long experience in operation of PCs and has got the right expertise. We currently operate PCs to more than 700 employees at NTNU, and we have got capacity for even more!

NTNU IT uses standardized equipment and software, which allows for a very high accessibility and stability. We run the computers and make sure that they are always operative, obtain and install the software you want, order new equipment and additional gear etc.

Follow the link to learn read the PC operation - Service Description.


Thu, 05 Aug 2010 13:13:23 +0200

Server Operations

Server operation

Do you have an extra computer at the office generating heat? Do this machine run a system you do not need physical access to? NTNU IT has got the solution for you!

Server Operations

Server operation

Do you have an extra computer at the office generating heat? Do this machine run a system you do not need physical access to? NTNU IT has got the solution for you!

NTNU IT can offer professional management of your server. The server is placed into one of our computer halls with access to cooling, UPS and power generators. After three years we replace it with a new one if desired.

Read more in the Server Operations - Service Description.


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Backup

BackupWhat happens if a disk crash occur at your server? What if a fire is lit in the computer room? Do you have all the mission-critical data available? NTNU IT can help you.

 

Backup

BackupWhat happens if a disk crash occur at your server? What if a fire is lit in the computer room? Do you have all the mission-critical data available? NTNU IT can help you.

 

Our backup service has got a large capacity (approx. 2 Petabyte) and can back up data on your server. All backup robots are placed in other computer halls than the data origin.

If you want to know more, follow the link to get detailed description of the Backup Service.


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Contact:

Orakeltjenesten (Support Services)

Phone: (735) 91500
E-mail: orakel@ntnu.no
IT support for employees
IT support for students

Visit addresses: 
Gløshaugen: Sentralbygg II, room 202
Dragvoll:         Bygg 8, level 5

 

Service Level Agreement - SLA

When you have a service provided by NTNU IT, we will always have an agreement, an SLA, as a basis. This regulates the price, uptime, routines for user / customer contact and so on - in brief all that is required for the service to be delivered optimally.

NTNU IT has a separate contract responsible in order to follow up a customer - to ensure what we agree upon is being delivered.

ITIL - Service Quallity

To achieve improvement in service quality with satisfaction at every stage, NTNU IT has chosen to use the ITIL framework. This is a highly recognized framework for IT operations processes based on "best practices", i.e. "perform work in a way that works and is recognized within the industry".

Read more about ITIL.