Standard Services

Application Management

Illustrasjonsbilde/FOTOApplication Management is a support service to system owners at NTNU. The service provides assistance in order to follow-up technical issues of an application. In addition to the basic services, Application Management offers a set of additional services.

A system owner who acquires the Application Management service from NTNU IT, has the overall responsibility of the ownership to the system itself.

Application Management

Illustrasjonsbilde/FOTOApplication Management is a support service to system owners at NTNU. The service provides assistance in order to follow-up technical issues of an application. In addition to the basic services, Application Management offers a set of additional services.

A system owner who acquires the Application Management service from NTNU IT, has the overall responsibility of the ownership to the system itself.

The following services can be included:

  • Support in configuration of the application as well as integration and interaction with other systems.
  • Support to the system owner in relation to the operating supplier and the supplier of software.
  • Verification of the application in order to ensure that it meets the requirements of NTNU's IS / IT architecture and security.
  • Counseling on data delivery to other systems.
  • Impact assessment and follow-up of application changes, or changes in information structure and technical infrastructure affecting the application.
  • Counseling regarding improvements and extensions of functionality.

Constraints of the service

For every agreement of application management a well-defined system owner must exist.

The customer's obligations and responsibilities

  • Responsible for ensuring that the system supports the NTNU-defined needs.
  • Responsible for budgeting and monitoring the overall economy of the application.
  • Life Cycle Responsibility of the system: establishment of procedures for error corrections, extensions, adaptation, improvement, renovation, etc.
  • Responsible of the application use and that it meets the requirements of NTNU's IS / IT security policy.

Aim of the service

For each management agreement established, a named responsible at NTNU IT shall be appointed. If needed, there should be dedicated resource persons to assist in the administration. Further clarification of the goals are entered into for each application.

Costs

The price is to be agreed upon for each application individually. Additional services are charged according to current rates.

Wiki Hotel

Illustrasjonsbilde/FOTODo you miss a good tool for sharing information and files with external partners in projects or other forums? Are you tired of distributing documents via e-mail and lose control of which one is the updated and valid version? In this context, NTNU IT offers a service covering many of your needs and facilitate for easy communication with your partners.

Wiki Hotel

Illustrasjonsbilde/FOTODo you miss a good tool for sharing information and files with external partners in projects or other forums? Are you tired of distributing documents via e-mail and lose control of which one is the updated and valid version? In this context, NTNU IT offers a service covering many of your needs and facilitate for easy communication with your partners.

 The service provides access to a wiki hotel space operated and owned by NTNU. When a wiki space is created, a standard NTNU-look is applied to it and a system for controlling the access of the wiki is assigned the wiki owner. The solution of NTNU IT's wiki hotel is based on the product Confluence from Atlassian.

Features of the basic service:

  • Creation of a wiki space with a standard look.
  • System for access control.
  • Monitoring and operation.
  • Backup.

A part of the service being invoiced :

  • Support to create more advanced wikis.

Read more about the service below:
Wiki Hotel - Service Description.


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Calendar - Obsolete

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Illustrasjonsbilde/FOTO

Inquiry Handling

The service provides access to a tool for controlled monitoring of e-mails and telephony inquiries. The tool is particularly suitable where several people collaborate on follow-up processing, e.g. of common e-mails or at a switchboard.

Inquiry Handling

The service provides access to a tool for controlled monitoring of e-mails and telephony inquiries. The tool is particularly suitable where several people collaborate on follow-up processing, e.g. of common e-mails or at a switchboard.

The following is part of the basic service:

  • Access to software for inquiry handling
  • Creation of users
  • Setting up the basic structure
  • Basic User Support
  • Operation and monitoring

Additional services being charged for:

  • Counseling

If you want to know more, follow the link below for description of the service: 

 

Contact:

Orakeltjenesten (Support Services)

Phone: (735) 91500
E-mail: orakel@ntnu.no
IT support for employees
IT support for students

Visit addresses: 
Gløshaugen: Sentralbygg II, room 202
Dragvoll:         Bygg 8, level 5