Info from IT-support at Energy and Process Engineering

When you contact us, always give machinename, roomnumber and telephonenumber.

IT-info for EPT on web:   http://www.ntnu.edu/ept/it-info

IT-Tips

!!  Store EVERYTHING you need in the Project / Master in your home directory on STUD  !!  Here there are backup!!

DON'T put your files in " My Documents or  Desktop "

Nearest printer in 4th floor is: IEPTPR36

Install printer: \\print.win.ntnu.no\printername

For instance : \\print.win.ntnu.no\ivt-vatl-ieptpr36 (installs the printer IEPTPR36 in 4th floor).
(Devices and Printers->Add a printer->Add a network wireless..printer->The printer that I…isn't listed->Select a shared printer: Here you write the queuename: for instance: \\printhost.itea.ntnu.no\ivt-vatl-ieptpr36 (The printers are marked with yellow notes, here you find the name of the printer)

 In 2nd floor, in the copyroom outside the Dataverkstedet stands studprint-ricoh:   \\followprint.win.ntnu.no\studprint-ricoh

  • Connect laptop ?

NTNU – Has wireless connection in most rooms. Read more of this in

http://ntnu.edu/adm/it

  • Download vpn from: http://sslvpn.ntnu.no
  • Remember to have the latest Windows Security Updates on your machine and Antivirus.

You find this in \\progdist.itea.ntnu.no\progdist\ and http://windowsupdate.microsoft.com/


Laptops shall not be connected by cable!

  • You order programs by email, remember roomnumber, machinenumber, telephonenumber.

(Programs outside NTNUs standard, send link where it can be downloaded).

  • Delayed logon? Save all your personal-files at M:\ drive. Files you save at Desktop and My documents, are transferred between you and the server when you log on and off. This causes the delay.
  • General rule: Save all your data at your NTNU stud account !!

Reporting errors and problems: Bring the name of your machine:

The name of the machine in the illustration is: IEPT0362. Then we can solve your problem faster.

Contact IT-SUPPORT on e-mail

Always bring machinename, roomnumber and telephonenumber.

Do you want to install something outside NTNUs standard?

Remember to send a link where the program can be downloaded, or bring a CD, then we can try to fix it.


Help address: ept-support@ivt.ntnu.no

IT-help at Energy- and Process Engineering

ept-support@ivt.ntnu.no

Adr: Kolbjørn Hejes v. 1b, VATL*B243A

IT-office in Mazemap

 

Look in the Intranet too