Course content

The course will cover a natural progression through the following topics (based on a holistic model for performance based management): basic quality management principles, performance-based stakeholder analysis, management planning and alignment of the organization, business process orientation, process mapping, self-assessment, developing a performance measurement system, defining performance indicators, analysis of business processes, basic improvement understanding, different improvement tools (e.g., benchmarking, business process reengineering). These topics will be supplemented with examples from applications within manufacturing, maintenance, logistics, and other relevant areas within this study program.

Learning outcome

After taking the course, the student should be able to undertake performance analyses like stakeholder analysis, improvement planning, and benchmarking in an enterprise, and implement process orientation and performance management in an organization.

Learning methods and activities

Lectures og group exercises based on industrial cases. Evaluation will be based written exam (50%) and group exercises (50%). Admission to taking the exam requires 2/3 of the group exercises to have been approved. The lectures and exercises are in English when students who do not speak Norwegian take the course. If there is a re-sit examination, the examination form may be changed from written to oral.

Compulsory assignments

• Exercises

Recommended previous knowledge

Subjects TPK4100 Operation Management or similar knowledge.

Course materials

Due to a restructuring of the course, the final syllabus will be announced at the start of the semester.

Credit reductions