Current projects

Program for Basic IT services

Basic ITBasic IT services are general and universal IT services that most people at NTNU need, including support for the use of these and the necessary underlying services.

Program for Basic IT services

Basic ITBasic IT services are general and universal IT services that most people at NTNU need, including support for the use of these and the necessary underlying services.

In November -09 the Dean Meeting gave its support to the action plan’s handling of basic IT services at NTNU by the following statement:

“Implement a project with the goal that the basic IT services shall be common to all NTNU entities. The project shall describe technological, knowledge-related, organizational and financial consequences of proposed actions. The project shall build upon national policies for IT within the public sector, and allow for diversity in local solutions where this may be well justified.
The project shall also to a greater extent aim at allocating time and resources for IT purposes directly to local IT support in order to let the university's primary business benefit from it.
The project is conducted in phases, as defined more in detail in close collaboration with the faculties”.

The program for Basic IT seeks to achieve the following outcome:

  • Improved user experience by having unified IT services.
  • Simplify collaboration internally and externally as well as facilitate the introduction of new services in the organization, by having unified IT solutions.
  • Strengthening of IT support for research and teaching by shifting resource use from basic IT services towards IT related to the disciplines.
  • Achieve cost savings and a better environmental profile i.a. by means of technical infrastructure consolidation.
  • Achieve an acceptable level of information security.

Organization:

See figure which describes the organization of the program (norwegian only!)

Key Roles:

  • Chairman of the steering committee of the program: Trond Singsås
  • Chairman of the steering committee of projects in the program: IT Director, alternatively others due to special needs of the projects.
  • Head of the executive program group: Arne Fjerdrumsmoen

The time horizon to realize the new Basic IT services is rather long (4 years). Hence, it is expected that the goals must be adjusted based on reasons such as; new experiences, new technological opportunities, amended organizational or strategic guidelines, etc. The program group will ensure that this type of change management becomes a central theme throughout the program cycle.

 

The following projects are included in the program:

  • IAM: Identity and Access Management
    The main purpose of this project is to accommodate existing and future needs for identity management, in accordance with NTNU's long-term strategy (2020). Technology solutions of NTNU's existing user management has a number of limitations in relation to identified needs. Some mapped challenges is the maintenance of identities related to many solutions, little flexibility and delays in the establishment and management of users, proprietary solutions, limited opportunity for traceability and audit / control of transactions. Improvements in solutions related to identity management and access control will facilitate greater productivity and process optimizations, improved user satisfaction, improve security and control, and increased compliance with laws and guidelines.
     
  • NVSA: Network Security Architecture.
    The project consists of four parts:
    - Terminal Server Solution: provide secure access to stored data.
    - IDS: Automatic monitoring of NTNU's network to detect possible attacks and viruses.
    - Firewall Solution.
    -
    Authentication : upon use of NTNU's computer network (based on 802.1X).
     
  • The New Intranet Project:
    The feasibility study ended Q1 2010, and the establishment of the main project is now underway. Per Hovde led the work of the feasibility study and will also continue as Project Manager in the main project.
     
  • The Storage Project:
    No common basic IT storage service for the whole of NTNU exists today. The entities have to a large extend acquired and managed their own storage service, based on the storage needs that exist locally. The feasibility study shall investigate alternative solutions for the storage service, and propose the solution that best meets the program's goals.

     
  • The Groupware Service:
    The Basic IT's groupware service consists of several underlying services:
      
    - Primary services: link service, e-mail, absenteeism overview, calendar.
      
    - Secondary services: instant messaging, booking service, telephony.
    The feasibility study shal investigate alternative solutions for the groupware service, and propose a solution that best meets the program's goals.

Link to the program's internal pages (Norwegian only!).

 

Prestudy of the new intranet completed

Nytt intranettThe purpose of the prestudy project has been to clarify the needs related to a new intranet at NTNU, create a rough plan for the new system and suggest how it should be realized, managed and operated. The final report from the project is now available. The report has identified a number of needs for different types of functionality not covered by the present solution, which can help out making the job easier, more enjoyable and efficient for the individual.

Prestudy of the new intranet completed

Nytt intranettThe purpose of the prestudy project has been to clarify the needs related to a new intranet at NTNU, create a rough plan for the new system and suggest how it should be realized, managed and operated. The final report from the project is now available. The report has identified a number of needs for different types of functionality not covered by the present solution, which can help out making the job easier, more enjoyable and efficient for the individual.

The most importent tasks identified by the prestudy project are:

  • Easier access to information by greater transparency in the underlying professional systems.
  • Efficient search options in order to find resources (people, expertise, meeting rooms, documents) across organizational units.
  • Better organization of content through a greater focus on the type of information (topic based) and less on the organizational unit that "owns" the information.
  • Greater degree of user-generated content through commenting, tagging, blogging, etc.
  • A common calendar for everybody at NTNU.
  • Efficient tools for collaboration and knowledge sharing (communities, discussion forums, blogs, wikis etc.).
  • Selective addressing of information targeted the audience to whom the information is relevant.
  • Better support for work processes.

Please find the report from the prestudy project and read more. Follow what's going on in the Innsida 2.0 project by reading the project's blog (all in norwegian!).

See also the below article on the prestudy project published previously.

 

 

Liferay is proceeding well!

LiferayThe new publishing system chosen by NTNU, Liferay, shall according to the plans be available to all staff editing official web pages during the summer 2010. So far this prosject seems promising and proceeds according to plan. The Museum of Natural History and Archaeology has served as a pilot for this project and launched in early March its new web pages, for which Liferay has been used as the publishing system. The museum's experience so far seem to be very positive.

Liferay is proceeding well!

LiferayThe new publishing system chosen by NTNU, Liferay, shall according to the plans be available to all staff editing official web pages during the summer 2010. So far this prosject seems promising and proceeds according to plan. The Museum of Natural History and Archaeology has served as a pilot for this project and launched in early March its new web pages, for which Liferay has been used as the publishing system. The museum's experience so far seem to be very positive.

The goal of the museum's new web site has, beside improving the user experience and the availability, also been "to get back to the NTNU-family". The maintenance of the museum's old web turned out to be a process quite difficult to handle involving a lot of coordination work with an external company doing the actual updates. By a more user friendly publishing system their goals seem to have been fulfilled by this change. Here you can find a link to the museum's new web site.

The main objective of the Liferay project is to recreate the current external web by its existing content, but with an improved publishing tool available. It is emphasized that the current project is a migration project, hence new solutions and functionality are quite limited in the first release - even if a new publishing tool are offered. Publications may now be easier to access from Frida by the web services now being offered, i.e. the employees pages can be improved. The web masters will note a great improvement by the giant section street related to Escenic is being removed. In Liferay we relate exclusively to articles and web pages only.

The implementation project which started last summer is now doing performance testing of the system in the test environment - and has so far proved quite positive. Until now, configuration of Liferay has taken a lot of time in the project, but this work is now reaching the final end. Import of existing information from Escenic has also been quite time consuming. No impossible obstacles seem to be in the way, but rather many small problems to be fixed still exist.

In the near future focus will be on organizational involvement (education and communication regarding what needed to be done by the individual unit at NTNU before the system is put into operation), performance testing as well as moving content from the old to the new solution. This includes reprogramming of content from external sources via so-called portlets (personal information, etc.).

Read about the project's background and the choice of Liferay in this article previously published.

Prosjekt manager: Lars Meisingseth.

(Updated: 15-03-2010)

 

 

System for handling of non-conformance

System for handling of non-conformanceThe project is intended primarily to establish a system to collect and process all events that may constitute a risk of injury and hence prevent NTNU's service performance. NTNU implements this project as a result of a recommendation made in the wake of the risk and vulnerability analysis conducted by NTNU in 2008. The recommendation is to establish an overall system for handling of non-conformance, which will handle the enrollment, processing and reporting, and responsibility in relation to follow-up measures.

System for handling of non-conformance

System for handling of non-conformanceThe project is intended primarily to establish a system to collect and process all events that may constitute a risk of injury and hence prevent NTNU's service performance. NTNU implements this project as a result of a recommendation made in the wake of the risk and vulnerability analysis conducted by NTNU in 2008. The recommendation is to establish an overall system for handling of non-conformance, which will handle the enrollment, processing and reporting, and responsibility in relation to follow-up measures.

According to NTNU's policy (Norwegian only) to report non-conformities, a system for handling of deviations should help to identify discrepancies involving; accidents or near accidents, fire or a starting fire, personal injury, damage to the environment, material damage to objects or buildings (this also includes deviation in relation to the practice of guidelines and HSE requirements). The system is intended to help;

  • NTNU to prevent similar or new deviation to occur later, and to secure any rights of an injured person.
  • all discrepancies discovered during ongoing operation, or by internal audits, to be corrected, reported and prevented.

The project is owned by the HSE Division, and is one of NTNU's strategy projects of 2009.

The project is conducted in two phases, a prestudy project and a main project respectively. The prestudy project investigates the needs of NTNU, both of organizational and IT technical matters, as well as the requirements that NTNU will run for a system for handling of non-conformance. Included in this, an evaluation whether this system can be expanded in order to include other types of aberration than HES-related deviations. By following the requirements outlined in the initial project, the main project shall select and implement the system, both organizational as well as technically.

Establishment of an overall system for handling of non-conformance include;

  1. clarification of the system's surroundings, which actors (indirectly and directly) are affected by the system, as well as the use / benefit these has got from the system
  2. reconcile the system's functionality (quantitatively and qualitatively); which needs / requirements shall be made to the system in relation to the requirements given by current procedures and practices
  3. obtain a suitable system that corresponds with point 1 and 2 above
  4. make the system available to the organization and ensure that the organization actually starts using the system.

The target group of the project is NTNU and cooperating organizations.

Project manager: Arne Fjerdrumsmoen

(Updated: 21.04.2009)

Contact:

Orakeltjenesten (Support Services)

Phone: (735) 91500
E-mail: orakel@ntnu.no
IT support for employees
IT support for students

Visit addresses: 
Gløshaugen: Sentralbygg II, room 202
Dragvoll:         Bygg 8, level 5

 

NTNU IT's Project Model

The project model is a pattern for splitting up any project into a set of standardized project phases and associated decision points. The focus is project control (as exerted by the project owner / steering committee) and project management (as exerted by the project manager).

Read more about PAM.

ITIL - Service Quallity

To achieve improvement in service quality with satisfaction at every stage, NTNU IT has chosen to use the ITIL framework. This is a highly recognized framework for IT operations processes based on "best practices", i.e. "perform work in a way that works and is recognized within the industry".

Read more about ITIL.