Frequently asked questions

Corona virus: Policies and procedures

Frequently asked questions


Reopening of campus

Reopening of campus

Before the summer holidays, the general message was that, from 10 August, the main workplace for staff would be on campus. This has now changed, and the threshold for working from home will be lower.

For NTNU, the infection control measures in effect provide the guidelines for the actual level of return to campus. 

Where full compliance with the infection control rules is not possible, the manager must work together with employees to create a staff rotation system that safeguards infection control and a fully justifiable working environment.

Does everyone have to return to campus? What about those of us in the risk zone? What about those of us who are afraid? 

These questions must be sorted out with your own manager. People in risk groups must follow recommendations from their own doctor and the authorities.  

The national authorities, the Ministry of Education and research, the Norwegian Institute of Public Health, NTNU.

Since the beginning of May, NTNU has gradually reopened for students who have been dependent on physical access so as not to be delayed in their studies. The infection situation indicates that it is safe to open the campus for staff and students, as long as the general infection control rules are complied with. Most of the units at NTNU have opened the premises for employees, in accordance with current infection control rules.

Safety for all

Safety for all

For NTNU, the infection control rules in effect provide the guidelines for the actual level of return to campus. 

Where full compliance with the infection control rules is not possible, the manager must work together with employees to create a staff rotation system that safeguards infection control and a fully justifiable working environment. 

The basic infection control measures are:

  1. People who are sick must stay at home
  2. Good hand hygiene and cough hygiene, and more intensive cleaning routines
  3. Measures to reduce contact

NTNU will have high emergency-response capacity and will take the measures needed if the transmission situation worsens, such as reducing the level of reopening if necessary. 


Mandatory course in infection prevention

All employees and students must complete the infection prevention e-course before returning to campus:

Yes.

If you become infected with the coronavirus, you should notify your line manager immediately.

It is the municipality in which you live that is responsible for the follow-up of infection control and you must follow the information that the municipality provides.

For more information see the chapter on "Measures in case of proven Covid-19 in student or employee" in the guidelines for infection control.

The Norwegian Institute of Public Health has signalled that one can use public transport as long as both organizations and passengers comply with general infection control measures (in Norwegian). The Institute has also issued advice to passengers (in Norwegian), which must be followed.  

Public transport and risk groups

Managers must provide for flexibility in attendance times so that rush-hour traffic can be avoided. Employees are encouraged to cycle or walk if they have the opportunity for this. Dependence on public transport does not alone provide a basis for working from home.

There will be no charge for NTNU’s parking spaces at the start of the semester (more info for TrondheimGjøvik and Ålesund)

People defined as being at particularly high risk must work together with their human resources manager to clarify their need for working at home. Each individual is responsible for discussing this with their immediate manager.

No, it is sufficient that the departments have an overview of the students that are registered for the specific courses.

Yes, it is okay as long as people adhere to the infection control measures regarding cough habits and hand hygiene, and stay at home if they have respiratory tract symptoms.

Students

Students

Autumn semester 2020:

NTNU will facilitate campus attendance with a combination of digital lectures, group activities and academic meetings. 

International master's students: All teaching activities will be digital as entry into Norway is not possible with current corona regulations. 

More information on digital teaching activities will be provided closer to the start of term.

Check Blackboard, your email or other channels used for information about your courses.

The final timetable is announced in week 32 and is published on the courses webpage

Timetabling is a very complicated task, and it is drawn up only once for the autumn. This means that it will not be changed even if infection control becomes less stringent.

The Norwegian State Educational Loan Fund (Lånekassen) will continue paying loan and grant funding to students who must return home because of the coronavirus situation.

The application deadline for 2019/2020 which expired on 15 March was extended to 15 April.

For information regarding the libraries, please see the university library's webpage.

Students who have spent their own money in order to return home from abroad in connection with the coronavirus, may be eligible for a refund.

Read about what you can be refunded for and how to apply.

Do you need to cut short or postpone your exchange visit?

Contact the student adviser for your study programme and ask about the opportunities for returning to your studies here at NTNU.

If you are doing practical training or have been asked to help with extra shifts in connection with the coronavirus situation, you must consider whether you need to ask for an extended deadline for submission.

Each faculty decides which procedures must be followed for extending deadlines for submission. We encourage you to monitor the information that your faculty posts.

NTNU's Board decided on 12 March 2020, to authorize the faculty to give students the opportunity to make an assessment in the course even though compulsory activities are not approved.

The faculty may require students to attain approved compulsory activities within a specified deadline for the assessment result to be valid.

Information on the routines that the institutes should follow, regarding registration of compulsory activities, will be provided later.

Employees

Employees

As timetabling is a very complicated task, it is drawn up only once for the autumn. But academic communities can make adjustments, sucha as allowing larger groups of students, or combining smaller groups

In week 27, the draft timetable will be sent to the faculties, which will then share it with the academic communities. The phase up to week 32 will be used for adjustments and changes in close dialogue with the departments. The final timetable is announced in week 32.

 

 

When the timetable has been finalized in week 32, information will be available specifying the room assigned to you and the number of students there will be space for.

The Faculty of Medicine and Health Sciences and the Faculty of Natural Sciences are working on their own guidelines for this, and the HSE section is looking at the need to change central policy for work in laboratories and workshops.

Must students work in shifts? 

It will be up to each member of the teaching staff to ensure that the way that activities are organized allows for good infection control. It is therefore not possible to make a general statement about this, other than that the 1-metre rule must be respected.  

 

  • The letter from the Ministry of Education and Research dated 12 May 2020 states: “At universities and university colleges, in principle there are no requirements for group sizes or registration of students and staff, as long as the infection control regulations are followed. NTNU will take account of this, and will not register attendance. For infection tracking, the municipality will relate to the individual and not to NTNU as an organization. The exception would be if the municipality wanted NTNU to introduce specific measures. 
  • Universities Norway (UHR) has asked the Ministry of Education and Research to consider whether the arts disciplines may have cohorts for those who cannot do satisfactory work without being closer than the 1-metre rule allows. We are waiting for a reply. 

Some rooms will be updated with new technical equipment, but not all.

Some rooms will have a system for streaming/recording with chat (with a delay of about 10-15 sec, Panopto / Omnom), and some rooms will enable teaching with a digital real-time solution allowing questions from students (Zoom).  

Yes, in autumn one can meet students in groups as large as the infection control rules allow. The size of the groups that can meet will depend both on the infection control rules and on the capacity of the rooms used for teaching.

The one-metre rule still applies, and places some restrictions on the number of people allowed in each teaching space.  

We strongly recommend planning physical introductory meetings if possible.

All new students should get the opportunity to meet their class, or at least parts of their class, as soon as possible. As far as possible, this should take place on the campus to which the student belongs, but using other premises can be considered if it is difficult to find enough space on campus.

Will the students meet face-to-face afterwards? Will they sit together in smaller groups and have a shared experience, or will they be at home and watch it on a screen there?  

The enrolment ceremony itself will be completely digital. It is up to the units whether the students watch it at home and meet others in the programme of study later, or whether students meet before the ceremony and watch it together. Both are possible.

The State is a self-insurer, which means that NTNU will generally not enter into special insurance agreements and so must cover any losses.

For more information, see message on Innsida: Reimbursements for corona-canceled travel and events.

Restrict the use of VPN

Many people do not need to use VPN to work from home. You can use Outlook or webmail without being connected to VPN. The same goes for Blackboard, Innsida, Skype for business and Sharepoint.

It is very important that VPN is used only when needed. Turn it off when you are finished using the programs that require VPN.

Examples on services that require a VPN connection

How to install VPN

If you have a Mac, we recommend using the VMware Horizon Client

Alternative to VPN

By logging into farm.ntnu.no, you are automatically on the inside of NTNU, and can use Paga, Basware, ephorte, etc, as if you were on Campus. This saves the VPN network too much traffic and you can work from your own machine.

Instead of using VPN to access NTNU programs (Paga and Basware, etc.), you can use Programfarm via farm.ntnu.no to connect. This saves the VPN network too much traffic and you can work from your own machine.

Teaching from home

It is recommended that digital teaching takes place on a home network. It will provide the most stable network. If you are going to show files or content, you should have these saved on C / your own machine before you start the lecture. Make sure that you use certified audio equipment as it affects the sound quality of your teaching.

The main rules are that employees in home quarantine have a home office and must perform their work duties from home as far as possible.

An employee on a work-related trip who because of suspected infection is quarantined abroad, at home, or somewhere else in Norway must contact their primary care doctor to get a medical certificate.

An employee who travels abroad for work reasons must, according to NTNU’s guidelines, self-quarantine when they return home. Based on a dialogue between the employee and their line manager, the employee should have an ordinary home office during the quarantine period.

If the person in quarantine has a job in which it is not possible to work from home, the employer must arrange for other tasks. If this is not possible, the employee must record ordinary working hours.

If, because of personal travel in Norway or abroad, an employee is quarantined during the journey or after returning home, this absence is not normally covered by the employer. The person must then either be able to provide a medical certificate in accordance with Section 1 a) above or consider taking holiday leave, compensatory time off or earned flexitime, or possibly unpaid leave.

This applies to journeys started from Friday 13 March. However, in consultation with the line manager, a home office can be agreed on where work tasks can be adapted to this.

Blackboard Collaborate is very well suited for online real-time teaching. 


Prepare to teach online from home

  • Bring your PC.
  • Bring a headset if you have. If you do not have one, contact your local purchasing representative.
  • Bring a network cable to avoid wireless connection.
  • There is great pressure on digital systems and services - Consider downloading your teaching material locally on your portable unit.

Research

Research

NTNU will make a decision in the autumn of 2020.

At this stage, one should avoid incurring irreversible financial obligations related to work visits abroad in 2021. Here, NTNU follows the authorities’ recommendations and travel advice.  

Can I apply for Horizon 2020 in the autumn?

Yes, you can, but note that most application deadlines under Horizon 2020 have been postponed.

NTNU researchers who are planning applications to Horizon 2020 must keep up to date on the changes at Funding & tender opportunities, and at the European Research Area (ERA) Corona Platform.

NTNU researchers who are preparing applications for Horizon 2020 need to be especially careful when the consortium is assembled, and to have an open dialogue with partners about the possibilities of long-term commitment and deliverables throughout the project’s lifetime.

How should I relate to participation in my H2020 project?

In principle, Horizon 2020 projects that have been awarded are running normally, with the adjustments needed due to the coronavirus situation.

The European Commission encourages the consortiums to find practical solutions that make it possible to complete the project and if necessary to make adjustments. The Commission has signalled that “maximum flexibility” will be practised.

All NTNU’s Horizon 2020 projects are recommended to carry out a risk assessment of possible consequences of the coronavirus situation for the remaining activities and deliverables. This should take place jointly for the whole consortium and be organized by the coordinator. 

Coordinators for projects led from NTNU have a special responsibility. 

See information page about H2020 projects and the coronavirus on this page.

As far as we know, Horizon Europe will start as planned on 1 January 2021.

Will the Research Council of Norway’s deadlines be postponed due to the coronavirus situation?

Calls for new projects are generally taking place according to plan.

Keep track of the Research Council’s website to be sure that there are no delays.

I have a Research Council project and am afraid of being delayed. What should I do?

For ongoing projects that are experiencing problems with implementation due to the pandemic, one must contact the Research Council directly.

They are flexible and have launched a number of measures.

Apply to make changes in the project via “My RCN Web”

If you have direct delays due to the coronavirus situation, changes will normally be granted.  

See more information from Research Council of Norway about coronavirus here.  

Public defences will still be partially digital in the autumn.

Depending on the guidelines from the authorities, and possibilities for complying with infection control rules in the public defence room, presence at public defences in addition to the supervisor and candidate can be considered.

The faculty/department must carry out assessments for each public defence individually in consultation with the room owner and the PhD candidate.

Due to the pandemic, most new employees from outside Norway are currently prevented from entering Norway. 

By agreement, they can work temporarily from their home country. 

See more information about the appointment of new employees who are to work abroad here (in Norwegian).

The general infection control rules apply, and access to laboratories will take place in accordance with them.

Contact your own manager for approvals.

At present, the decision on Presence on and visits to campus and guidelines for Work in laboratories and workshops apply.

FAQ picture

Contact information

Resources

Resources

Information about the corona virus from The Norwegian Institute of Public Health

The Norwegian Directorate of Health about measures to be taken

Helsenorge's information about the corona virus

Information material that can be downloaded


Municipality of Trondheim
Email:
korona.smittevern@trondheim.kommune.no

Telephone: 90 50 90 52
(Monday–Friday 07:00–19:00)


Do you suspect that you may be infected?

Call your general practitioner. If you cannot reach your doctor, call the emergency room at 116117.


Norwegian Institute of Public Health

If you cannot find the information you are searching for on the Norwegian Institute of Public Health's webpages, call 815 55 015 (workdays 08:00–18:00, weekends 10:00–16:00).