Frequently asked questions

Corona virus: Policies and procedures

Frequently asked questions



  • NTNU have cancelled classes on campus and some practical training.
  • This applies initially from 12 to 26 March.
  • All classes will be provided digitally as soon as possible. Check Blackboard, your email or other channels your courses use for information about your courses.

Home exams for spring semester 2020 will go as planned.

No exams with physical attendance on campus in spring 2020

Notice if any changes will occur in your Blackboard course room or in alternative channels used for your course

Check Blackboard and other information channels for changes regarding your courses. 

Check the page on Innsida for Frequently asked questions about exam and corona - for students

Students must not stay on campus, but can lock themselves into the buildings with their student card if they need to collect books, PCs, personal belongings etc. Use a glove or your sleeve when you enter the code.

Address all questions regarding the buildings to e-custodian or email or tel. 73 59 54 15 (08:00–15:00).

Please note that you must meet in person with your own access card. You must not lend your card to family or friends so that they can collect equipment for you.

The Norwegian State Educational Loan Fund (Lånekassen) will continue paying loan and grant funding to students who must return home because of the coronavirus situation.

The application deadline for 2019/2020 which expired on 15 March has now been extended to 15 April.

No, the libraries are closed, and so is the self-service use. Use of the physical collections is closed and physical material will not be handed out.

Books cannot be handed in, but lending time will be prolonged continously and reminders will not be issued.

Use the libraries' digital services

Questions? Contact

In line with the Ministry of Foreign Affairs, NTNU strongly advices all NTNU students and staff abroad to return home. NTNU's travel agency Berg-Hansen can help students and staff with their travel home.

More information for students abroad

More information for employees abroad

Students who have spent their own money in order to return home from abroad in connection with the coronavirus, may be eligible for a refund.

Read about what you can be refunded for and how to apply.

Yes. 14 days quarantiene applies regardless of what country you return from.

Students can call Sit if they have questions or need to talk to somebody about student life in this extraordinary situation.

Trondheim | Gjøvik | Ålesund

For questions about delayed registration, contact your student adviser.

Do you need to cut short or postpone your exchange visit?

Contact the student adviser for your study programme and ask about the opportunities for returning to your studies here at NTNU.

If you are doing practical training or have been asked to help with extra shifts in connection with the coronavirus situation, you must consider whether you need to ask for an extended deadline for submission.

Each faculty decides which procedures must be followed for extending deadlines for submission. We encourage you to monitor the information that your faculty posts.



Check information for employees abroad here. (Update on this is due 19 or 20 March)

The State is a self-insurer, which means that NTNU will generally not enter into special insurance agreements and so must cover any losses.

For more information, see message on Innsida: Reimbursements for corona-canceled travel and events.

For home office use according to NTNU’s instructions, the employer must make arrangements to ensure that the individual employee has enough resources to carry out the work in about the same way as in their ordinary work situation. 

For the full guidelines for the use of a home office, see Guidelines for absence and management of operations during extensive absence.

Restrict the use of VPN

Many people do not need to use VPN to work from home. You can use Outlook or webmail without being connected to VPN. The same goes for Blackboard, Innsida, Skype for business and Sharepoint.

It is very important that VPN is used only when needed. Turn it off when you are finished using the programs that require VPN.

Examples on services that require a VPN connection

How to install VPN

If you have a Mac, we recommend using the VMware Horizon Client

Alternative to VPN

By logging into, you are automatically on the inside of NTNU, and can use Paga, Basware, ephorte, etc, as if you were on Campus. This saves the VPN network too much traffic and you can work from your own machine.

Instead of using VPN to access NTNU programs (Paga and Basware, etc.), you can use Programfarm via to connect. This saves the VPN network too much traffic and you can work from your own machine.

Teaching from home

It is recommended that digital teaching takes place on a home network. It will provide the most stable network. If you are going to show files or content, you should have these saved on C / your own machine before you start the lecture. Make sure that you use certified audio equipment as it affects the sound quality of your teaching.

The main rules are that employees in home quarantine have a home office and must perform their work duties from home as far as possible.

An employee on a work-related trip who because of suspected infection is quarantined abroad, at home, or somewhere else in Norway must contact their primary care doctor to get a medical certificate.

An employee who travels abroad for work reasons must, according to NTNU’s guidelines, self-quarantine when they return home. Based on a dialogue between the employee and their line manager, the employee should have an ordinary home office during the quarantine period.

If the person in quarantine has a job in which it is not possible to work from home, the employer must arrange for other tasks. If this is not possible, the employee must record ordinary working hours.

If, because of personal travel in Norway or abroad, an employee is quarantined during the journey or after returning home, this absence is not normally covered by the employer. The person must then either be able to provide a medical certificate in accordance with Section 1 a) above or consider taking holiday leave, compensatory time off or earned flexitime, or possibly unpaid leave.

This applies to journeys started from Friday 13 March. However, in consultation with the line manager, a home office can be agreed on where work tasks can be adapted to this.

Blackboard Collaborate is very well suited for online real-time teaching. 

Online courses have been set up throughout week 12 for anyone wanting an introduction to how to use Blackboard Collaborate.

Prepare to teach online from home

  • Bring your PC.
  • Bring a headset if you have. If you do not have one, contact your local purchasing representative.
  • Bring a network cable to avoid wireless connection.
  • There is great pressure on digital systems and services - Consider downloading your teaching material locally on your portable unit.


Layoffs are not mentioned in the Basic Agreement for the Civil Service, and the Ministry of Education and Research has also confirmed this.



The measures are more stringent the greater the risk of infection you can pose.

  • The population in general is not in quarantine, but should keep more distance than usual.
  • Those who may be infected but are not sick are quarantined.
  • Those who are ill must be in isolation.

The Norwegian Institute of Public Health on social distancing (in Norwegian).

Contact information



Information about the corona virus from The Norwegian Institute of Public Health

The Norwegian Directorate of Health about measures to be taken

Helsenorge's information about the corona virus

Information material that can be downloaded

Municipality of Trondheim

Telephone: 90 50 90 52
(Monday–Friday 07:00–19:00)

Do you suspect that you may be infected?

Call your general practitioner. If you cannot reach your doctor, call the emergency room at 116117.

Norwegian Institute of Public Health

If you cannot find the information you are searching for on the Norwegian Institute of Public Health's webpages, call 815 55 015 (workdays 08:00–18:00, weekends 10:00–16:00).