Frequently asked questions

Corona virus: Policies and procedures

Frequently asked questions


Campus

Campus

On August 25th 2021, Norway lifted most Covid-19 restrictions, and NTNU followed suit. All NTNU campuses are now open to employees and students again. The main rule is for employees to work at their campus office.

Working on campus is the main rule 

The main rule is therefore still that all employees now work at the office again. Some employees may, however, enter agreements with their line manager about working from home for limited timeslots, e.g. one or two days per week. Check with your line manager if you wish for an agreement about working from home on certain days.

Here you can read the full memo (pdf in Norwegian) from the Rector on “physical presence on campus – on working from home and online meetings during the coronavirus pandemic” – which was sent to managers at the university at the beginning of November.
 
Do you need more information about the coronavirus pandemic and the situation at NTNU? Stay up to date by following NTNU’s coronavirus pages.

Safety for all

Safety for all

While most restrictions (face masks, distancing etc.) have been lifted in Norway and at NTNU, the pandemic is still not over, and all students and employees must abide by the following two rules:

  1. People who are sick must stay at home
  2. Good hand hygiene and cough hygiene, and solid cleaning routines

Following the 're-opening' of Norway and NTNU, there are no longer any requirements or recommendations for using face masks on campus.

Students and employees who wish to do so, are naturally still free to use masks on campus.

Use of face masks

No. The 1-metre rule was lifted in August 2021. There are no longer rules for social distancing.

If you become infected with the coronavirus, you should notify your line manager immediately.

It is the municipality in which you live that is responsible for the follow-up of infection control and you must follow the information that the municipality provides.

For more information see the chapter on "Measures in case of proven Covid-19 in student or employee" in the guidelines for infection control.

No, it is sufficient that the departments have an overview of the students that are registered for the specific courses.

Yes, it is okay as long as people adhere to the infection control measures regarding cough habits and hand hygiene, and stay at home if they have respiratory tract symptoms.

Students

Students

The final timetable is published on the courses webpage

Check the page on Innsida for about exam - for students.

The Norwegian State Educational Loan Fund (Lånekassen) will continue paying loan and grant funding to students who must return home because of the coronavirus situation.

Yes.

Students who have spent their own money in order to return home from abroad in connection with the coronavirus, may be eligible for a refund.

Read about what you can be refunded for and how to apply.

Do you need to cut short or postpone your exchange visit?

Contact the student adviser for your study programme and ask about the opportunities for returning to your studies here at NTNU.

If you are doing practical training or have been asked to help with extra shifts in connection with the coronavirus situation, you must consider whether you need to ask for an extended deadline for submission.

Each faculty decides which procedures must be followed for extending deadlines for submission. We encourage you to monitor the information that your faculty posts.

NTNU's Board decided on 12 March 2020, to authorize the faculty to give students the opportunity to make an assessment in the course even though compulsory activities are not approved.

The faculty may require students to attain approved compulsory activities within a specified deadline for the assessment result to be valid.

Information on the routines that the institutes should follow, regarding registration of compulsory activities, will be provided later.

Prepare for moving to Norway

Prepare for moving to Norway

Students from non-EU/EEA countries will require a valid student visa, obtained in advance, in order to be allowed Norway. EU/EEA citizens do not need a visa before arrival. In order to be eligible for a student visa you need to document:

Self-financed students must deposit the required amount to NTNU’s deposit account and submit the confirmation of deposit with their visa application.

Exchange students who are not EU/EEA citizens, but who will be going to NTNU through an Erasmus+ agreement, may apply for a visa upon arrival in Norway, as long as they have a valid Schengen visa. Exchange students with an Erasmus+ scholarship do not need to transfer money to NTNU's deposit account. If you have questions regarding this, please contact our Exchange officer: exchange@st.ntnu.no

Visa applications are continuously being processed by the Directorate for Immigration (UDI) -  see UDIs webpages for further information about visa application.

We unfortunately cannot guarantee accommodations/housing for EU/EEA citizens or exchange students - however, if any options at the student villages open up you will be informed. International Master's students from non-EU/EEA are guaranteed accommodations if they have paid their deposit within the deadline.

Read more about housing here.
For a guide on finding private accommodations, see this page.

If you have questions regarding accommodation, feel free to contact us by e-mail: housing@st.ntnu.no

The Office of International Relations is currently closed to the public, but we are available online and hope to open for students in time for the spring 2022 semester. 

Furnishings
If you are either moving into an unfurnished apartment, need more furniture, kitchen utensils or whatever for your room or apartment, you can find free or reasonably priced stuff in Trondheim.

On Finn.no you can find a lot of furniture given away for free. Choose “Torget”, then “Møbler og interiør”. On the left side menu you choose “Trøndelag” under “Område”, then the option for “Trondheim”. Below you can choose “Gis bort” to only see what is given away for free.

NTNU ReStore or The ReStore Facebook groupStudents that are moving out leave their stuff for those who move in.

Fretex: There are three Fretex secondhand stores in Trondheim.
They are located in Nardovegen 10, Fjordgata 40 and Rosenborg gate 9-11.
Other secondhand shops are Sirkulus, Transit, NMS Gjenbruk. Outside of the city centre you can find Brukom (at Heggstadmoen), NLM Gjenbruk (at Saupstadsenteret).
 

 

Students from some countries, and/or students who are not vaccinated against Covid-19, must be prepared for a minimum of three days in quarantine upon entry to Norway.

For those protected against Covid-19:

People who are protected against Covid-19 (fully vaccinated or have recovered from COVID-19 in the past 6 months), and who can document this with a verifiable COVID-19 certificate that is connected to the EUDCC gateway, will be able to enter Norway freely, regardless of which country they are travelling from. 

These people are exempt from the duty to quarantine, testing prior to arrival, testing at the border, and the requirement of entry registration.

For those not protected against Covid-19:

Before journeying to Norway, you must register your arrival with the Norwegian state. The registration must be completed less than 72 hours before arrival to Norway. This registration is mandatory – you must present a receipt of it at the border.

Check whether you are arriving from a country with a quarantine obligation. You are required to quarantine if arriving from any country/region not listed as green or orange on the map on this page


Quarantine

In general, anyone arriving from a country with quarantine obligation is required to stay in quarantine for 10 days upon arrival. However, you are allowed to leave quarantine after 3 days if you test negative for Covid-19 on the third day. You are responsible for observing your own quarantine - please note that breaking quarantine rules may result in fines up to NOK 30 000,-

A full Q&A explaining who needs to go into quarantine, where and for how long can be found here. It is vital that you check whether or not you need to quarantine and plan accordingly.

Quarantine hotel

You may be required to complete your quarantine in a designated quarantine hotel. Comprehensive information about the quarantine hotel arrangement can be found here.

If you will be sharing accommodations with others in Norway (e.g. any Sit housing or other housing where you share a bathroom or kitchen etc.), this housing is not suitable for quarantine, and you will need to quarantine in a hotel. In other words, you may only quarantine in your housing if you will be living alone, without any roommates or facilities shared with others.

If you are required to stay in a quarantine hotel, you will be quarantined at your first point of entry into Norway. In other words, if your journey includes a transfer at an airport in Norway (e.g. Oslo Airport), you will be placed in quarantine there, and may not travel onwards to Trondheim/Gjøvik/Ålesund before your quarantine is over. 

Therefore, for the time being, we highly recommend you try to book your tickets to go directly to Trondheim or Ålesund from abroad, so you may quarantine there. Students going to Gjøvik may quarantine near Oslo Airport and take the train or bus to Gjøvik when quarantine is done.

When you check in to your assigned hotel, tell staff at reception that you are a student at NTNU. You will have full-board accommodation at the hotel during the quarantine - in other words, you will receive three meals a day during your stay. 

The individual cost for this stay is normally NOK 500,- per day at the hotel. NTNU will refund this cost for our new students. NTNU will cover the cost only once, for new international students who are required to quarantine upon entry. If you for any reason leave Norway and return, you will have to cover subsequent hotel stays yourself.

All students must be prepared to pay the 500,-/night fee out of pocket and have the costs refunded by NTNU later. You may do this after quarantine by e-mailing the receipt to arrivals@st.ntnu.no with the title ‘Quarantine Hotel Refunding – [Your Name]’ and specifying how many nights you stayed. If you booked a quarantine hotel room in Trondheim, the hotel will not charge you.

Only the required charge of NOK 500,- per night at appointed hotels will be covered by NTNU. No other costs will be covered, and it is not possible to book other hotels or private accommodation for your quarantine.
 


Upon arrival:

  • Before leaving, familiarize yourself with the FHI's travel advice for travelling to and from Norway.
     
  • It is highly recommended that you take the COVID-19 test offered at the airport when you arrive, even if you took one before departure for Norway.
     
  • You are required to familiarize yourself with the Norwegian Institute of Public Health's official regulations for quarantine and isolation. Note that there is a difference between 'quarantine' and 'isolation', with the latter having stricter rules and only being neccessary if you have a confirmed COVID-19 infection.

During quarantine:

Everyone who is required to quarantine upon entry in Norway are required by law to familiarize themselves with the rules for quarantine in Norway

While you are quarantined, you may not:

  • Go to public places (cafés, shops, etc.)
  • Use public transport
  • Use the hotel common areas (lounge, lobby, restaurant etc.).

You are allowed to go outside for fresh air as long as you keep good distance from others and do not go to any public or crowded places.

You may be offered Covid-19 tests by the quarantine hotel staff at various points during your stay. Depending on various factors, you may be allowed to leave quarantine early, e.g. after 3 days, if you test negative for Covid-19. The hotel staff will let you know more about this.

If you experience any symptoms of respiratory tract infection (fever, cough, sore throat, fatigue, etc.) isolate yourself and get tested for COVID-19 as soon as possible. On the municipality's webpages, you will find information on how to book a test Trondheim, Gjøvik or Ålesund. As you will not yet have recieved official Norwegian identification (BankID/MinID), you will be unable to book a test online - instead, please call the Corona helpline at:

  • (+47) 905 09 052 - Trondheim
  • (+47) 611 58 911 - Gjøvik
  • (+47) 701 64 060 - Ålesund

If you at any point have questions regarding COVID-19, quarantine, isolation or when to get tested while in Norway, call the Corona hotline for your municipality on the number provided above.

Your visa decision letter states that you should report to the police station within 7 days of arrival in order to obtain your residence card. Due to the circumstances surrounding Covid-19, this is not possible - do not break quarantine to go the police station. You will have to register with the police eventually, but not within the first week.

For various reasons, including after-effects of the pandemic, there are currently very few appointment hours available at the Trondheim police station, but the NTNU Office of International Relations will organize appointments for new international students. Dates and times for Trondheim appointments will e-mailed to you.

Students at NTNU in Ålesund and Gjøvik will receive separate information regarding visa appointments at the police later.

This information applies only to International master's students, not exchange students.

Most new international students have already deposited money to the NTNU deposit account in order to document financing. These students will receive a cash card with NOK 60 000,- to cover expenses until they are able to open their own bank account in Norway.

In order to recieve a cash card, you need to deposit the money before arrival in Norway.

Instructions how to obtain your cash card will be posted here.

For more information on financing, see this page.

Students from non-EU/EEA countries staying in Norway for more than 12 months will automatically be covered by the Norwegian National Health Insurance scheme from the moment they arrive in Norway.

It is however important that you arrangee your own travel insurance before going to Norway. This should be done well in advance of your journey. Please note that there may be special circumstances concerning the corona situation in terms of insurance policies.

Students from EU/EEA countries must bring a valid European Health Insurance Card (EHIC).* 
If you do not have a European Health Insurance Card,you must have private insurance.

*Exemption: Nordic citizens are entitled to medical care under the National Health Insurance Scheme without any insurance documentation.

For more information on insurance, see this page.

The 2022 spring semester starts January 10th, though activities and lectures for individual courses may begin later. On NTNUs e-learning platform Blackboard, you will find complete overviews of your courses and their learning materials, including any messages from course administrators/teachers. You log in to Blackboard with your NTNU credentials and password through NTNU's intraweb: Innsida. (You may not receive this log-in info until shortly before the semester starts).

Lectures will mainly be in-person, but some courses may also have some online lectures or activities. This information will also be available in each course's page on Blackboard.

Please note that before going on campus, you must complete the online course in infection prevention.

The biannual Orientation week for international students will be arranged fully in-person again in January, for the first time since the pandemic began. We're looking forward to it!
Read more about the Orientation week in:

1. Can I go into quarantine in another city? 
You will be quarantined at your first point of entry into Norway. If you arrive at Oslo Airport, you will be given a quarantine hotel room there. 

2. Can I book another hotel for my quarantine? 
No.  You will be required to complete your quarantine in a designated quarantine hotel. 

3. I am coming to Norway with my husband/ wife. Will NTNU cover quarantine expenses for him/her as well?
No. NTNU will only cover the NOK 500,-/night charge for our students. Others will have to pay for themselves. However, you will likely be able to quarantine together with them in a double/family room.

4. What about food? 
You will have full-board accommodation at the quarantine hotel - in other words, three meals a day. If you have special dietary needs, be sure to let the hotel staff know when you check in upon arrival.

5. I need to quarantine - what if my flight is changed and I have to change my arrival date? 
Norwegian immigration authorities will ensure that you are placed in an appropriate hotel near your entry point upon arrival.

6. I am coming to Norway on exchange with a friend from my home university. We are going to share accommodations while studying. Can we quarantine together in this accommodation?
If you are going to Trondheim and booking a quarantine hotel room in advance, you may request a double room to share with someone else arriving alongside you. If you are not going to Trondheim, inquire with the quarantine hotel staff upon arrival.

7. I need to quarantine. The semester starts on 10 January - Do I have to arrive in Norway 10 days before this date or can I start my quarantine later?
As long as you agree to be tested for Covid-19 while in quarantine, you will be able to leave quarantine after three days if you test negative.

The Orientation Week for new international students starts on January 5th, with additional activities, socializing and information on January 6th and 7th. We highly recommend you arrive well in time before this so you don't miss out on the orientation programme. If you need to quarantine, you should therefore arrive January 1st at the latest.

When lectures in your courses start will vary between courses, however you need to be in Norway and ready to begin the semester on January 10th.

Employees

Employees

As timetabling is a very complicated task, it is drawn up only once for the autumn. But academic communities can make adjustments, sucha as allowing larger groups of students, or combining smaller groups

In week 27, the draft timetable will be sent to the faculties, which will then share it with the academic communities. The phase up to week 32 will be used for adjustments and changes in close dialogue with the departments. The final timetable is announced in week 32.

 

 

When the timetable has been finalized in week 32, information will be available specifying the room assigned to you and the number of students there will be space for.

The Faculty of Medicine and Health Sciences and the Faculty of Natural Sciences are working on their own guidelines for this, and the HSE section is looking at the need to change central policy for work in laboratories and workshops.

Must students work in shifts? 

It will be up to each member of the teaching staff to ensure that the way that activities are organized allows for good infection control. It is therefore not possible to make a general statement about this, other than that the 1-metre rule must be respected.  

 

  • The letter from the Ministry of Education and Research dated 12 May 2020 states: “At universities and university colleges, in principle there are no requirements for group sizes or registration of students and staff, as long as the infection control regulations are followed. NTNU will take account of this, and will not register attendance. For infection tracking, the municipality will relate to the individual and not to NTNU as an organization. The exception would be if the municipality wanted NTNU to introduce specific measures. 
  • Universities Norway (UHR) has asked the Ministry of Education and Research to consider whether the arts disciplines may have cohorts for those who cannot do satisfactory work without being closer than the 1-metre rule allows. We are waiting for a reply. 

Some rooms will be updated with new technical equipment, but not all.

Some rooms will have a system for streaming/recording with chat (with a delay of about 10-15 sec, Panopto / Omnom), and some rooms will enable teaching with a digital real-time solution allowing questions from students (Zoom).  

Yes, in autumn one can meet students in groups as large as the infection control rules allow. The size of the groups that can meet will depend both on the infection control rules and on the capacity of the rooms used for teaching.

The one-metre rule still applies, and places some restrictions on the number of people allowed in each teaching space.  

We strongly recommend planning physical introductory meetings if possible.

All new students should get the opportunity to meet their class, or at least parts of their class, as soon as possible. As far as possible, this should take place on the campus to which the student belongs, but using other premises can be considered if it is difficult to find enough space on campus.

Will the students meet face-to-face afterwards? Will they sit together in smaller groups and have a shared experience, or will they be at home and watch it on a screen there?  

The enrolment ceremony itself will be completely digital. It is up to the units whether the students watch it at home and meet others in the programme of study later, or whether students meet before the ceremony and watch it together. Both are possible.

The State is a self-insurer, which means that NTNU will generally not enter into special insurance agreements and so must cover any losses.

For more information, see message on Innsida: Reimbursements for corona-canceled travel and events.

Restrict the use of VPN

Many people do not need to use VPN to work from home. You can use Outlook or webmail without being connected to VPN. The same goes for Blackboard, Innsida, Skype for business and Sharepoint.

It is very important that VPN is used only when needed. Turn it off when you are finished using the programs that require VPN.

Examples on services that require a VPN connection

How to install VPN

If you have a Mac, we recommend using the VMware Horizon Client

Alternative to VPN

By logging into farm.ntnu.no, you are automatically on the inside of NTNU, and can use Paga, Basware, ephorte, etc, as if you were on Campus. This saves the VPN network too much traffic and you can work from your own machine.

Instead of using VPN to access NTNU programs (Paga and Basware, etc.), you can use Programfarm via farm.ntnu.no to connect. This saves the VPN network too much traffic and you can work from your own machine.

Teaching from home

It is recommended that digital teaching takes place on a home network. It will provide the most stable network. If you are going to show files or content, you should have these saved on C / your own machine before you start the lecture. Make sure that you use certified audio equipment as it affects the sound quality of your teaching.

The main rules are that employees in home quarantine have a home office and must perform their work duties from home as far as possible.

An employee on a work-related trip who because of suspected infection is quarantined abroad, at home, or somewhere else in Norway must contact their primary care doctor to get a medical certificate.

An employee who travels abroad for work reasons must, according to NTNU’s guidelines, self-quarantine when they return home. Based on a dialogue between the employee and their line manager, the employee should have an ordinary home office during the quarantine period.

If the person in quarantine has a job in which it is not possible to work from home, the employer must arrange for other tasks. If this is not possible, the employee must record ordinary working hours.

If, because of personal travel in Norway or abroad, an employee is quarantined during the journey or after returning home, this absence is not normally covered by the employer. The person must then either be able to provide a medical certificate in accordance with Section 1 a) above or consider taking holiday leave, compensatory time off or earned flexitime, or possibly unpaid leave.

This applies to journeys started from Friday 13 March. However, in consultation with the line manager, a home office can be agreed on where work tasks can be adapted to this.

Blackboard Collaborate is very well suited for online real-time teaching. 


Prepare to teach online from home

  • Bring your PC.
  • Bring a headset if you have. If you do not have one, contact your local purchasing representative.
  • Bring a network cable to avoid wireless connection.
  • There is great pressure on digital systems and services - Consider downloading your teaching material locally on your portable unit.

Research

Research

NTNU will make a decision in the autumn of 2020.

At this stage, one should avoid incurring irreversible financial obligations related to work visits abroad in 2021. Here, NTNU follows the authorities’ recommendations and travel advice.  

Can I apply for Horizon 2020 in the autumn?

Yes, you can, but note that most application deadlines under Horizon 2020 have been postponed.

NTNU researchers who are planning applications to Horizon 2020 must keep up to date on the changes at Funding & tender opportunities, and at the European Research Area (ERA) Corona Platform.

NTNU researchers who are preparing applications for Horizon 2020 need to be especially careful when the consortium is assembled, and to have an open dialogue with partners about the possibilities of long-term commitment and deliverables throughout the project’s lifetime.

How should I relate to participation in my H2020 project?

In principle, Horizon 2020 projects that have been awarded are running normally, with the adjustments needed due to the coronavirus situation.

The European Commission encourages the consortiums to find practical solutions that make it possible to complete the project and if necessary to make adjustments. The Commission has signalled that “maximum flexibility” will be practised.

All NTNU’s Horizon 2020 projects are recommended to carry out a risk assessment of possible consequences of the coronavirus situation for the remaining activities and deliverables. This should take place jointly for the whole consortium and be organized by the coordinator. 

Coordinators for projects led from NTNU have a special responsibility. 

See information page about H2020 projects and the coronavirus on this page.

As far as we know, Horizon Europe will start as planned on 1 January 2021.

Will the Research Council of Norway’s deadlines be postponed due to the coronavirus situation?

Calls for new projects are generally taking place according to plan.

Keep track of the Research Council’s website to be sure that there are no delays.

I have a Research Council project and am afraid of being delayed. What should I do?

For ongoing projects that are experiencing problems with implementation due to the pandemic, one must contact the Research Council directly.

They are flexible and have launched a number of measures.

Apply to make changes in the project via “My RCN Web”

If you have direct delays due to the coronavirus situation, changes will normally be granted.  

See more information from Research Council of Norway about coronavirus here.  

Public defences will still be partially digital in the autumn.

Depending on the guidelines from the authorities, and possibilities for complying with infection control rules in the public defence room, presence at public defences in addition to the supervisor and candidate can be considered.

The faculty/department must carry out assessments for each public defence individually in consultation with the room owner and the PhD candidate.

Due to the pandemic, most new employees from outside Norway are currently prevented from entering Norway. 

By agreement, they can work temporarily from their home country. 

See more information about the appointment of new employees who are to work abroad here (in Norwegian).

The general infection control rules apply, and access to laboratories will take place in accordance with them.

Contact your own manager for approvals.

At present, the decision on Presence on and visits to campus and guidelines for Work in laboratories and workshops apply.