IDS4003 - Performance Measurement and Management


Examination arrangement

Examination arrangement: Aggregate score
Grade: Letter grades

Evaluation Weighting Duration Grade deviation Examination aids
Project 60/100
School exam 40/100 4 hours E

Course content

The course will provide students with the knowledge and understanding of the structure, design and the management of an organization’s performance measurement and management system which should seek to optimally use the organizations resources (such as people and technology) to transform the organizations strategic objectives into defined performance outcomes.

Performance measurement and management includes both the process, tools and techniques, to collect, analyse and interpret performance data and measures from the organizations processes, and the social norms, values and beliefs impact the use of performance measures. The course will enable the candidate to reflect about the consequences of the performance measurement and management system used in the organization.

  1. Performance measurement and management theories and practises, inclusive related theories e.g. decision making, system theory, contingency theory, and capability theory
  2. Performance measurement systems:
    1. Strategy and goal setting across the organisation, both vertical and horizontal
    2. Evaluate organizations processes and value chain, including tools like value stream mapping, process activity mapping and decision point analysis.
    3. Performance assessment tools and systems, including balance scorecard, strategy map, quality systems, Hoshin Kanri
    4. Key performance indicators and the use of dashboards on different organizational levels
    5. Performance data and informations, data collection, analysis and reporting processes, e.g. business review, monthly and annual reports.
    6. Business intelligence and analytics, including data sources, architecture, analytical tools, and visualisations.
    7. Risk management, processes and tools.
  3. Performance management practices, including management style and organisations norms and and values as factors influencing the performance management practice.
  4. Intended and unintended consequences of performance measurement

Learning outcome


  • Enable to describe challenges with aligning strategic, tactic and operational goals and activities on different levels and across functions in an organization
  • be able to analyse an organization use of performance measurement tools and processes, and identify its impact on the oranizations competitive advantage/goal achievements
  • be able to analyse different industries approche to performance measurement and management
  • demonstrate an understanding of how performance measurement system and processes are related to performance management practice including the organisations social and culture relations, and the employees engagement and motivation
  • enable to analyse the organizations use of performance data for strategic, tactical and operational decisions


  • be able to carry out independent research / development projects within performance measurement and management in an organization.
  • be able to analyse organisations practises according to existing theories and methods, and to work independently with practical and theoretical problems.

General knowledge:

  • Be able to obtain data, analyse and evaluate end-to-end performance management processes of an organization - from setting goals and allocating resources to use of measurement tools, reporting and monitoring system performance in order to identify opportunities to increase operational efficiency, productivity and or drive organizational effectiveness.

Learning methods and activities

Lectures, flipped classroom, cases, peer instruction, group assignments, project work.

Student participation is expected. Some lectures/group assignments will be mandatory.

Compulsory assignments

  • Obligatory course work

Further on evaluation

Mandatory assignment:

Reseach design for project work. Group work, 1 - 3 students. Graded by approved/non-approved.

Project work (1 - 3 students) graded A-F, 60 % of total

School exam, 4 hours (individual) graded A-F, 40 % of total

Specific conditions

Compulsory activities from previous semester may be approved by the department.

Admission to a programme of study is required:
Industrial Innovation and Digital Security (MIIDS)

Course materials

To be announced at the start of the semester

More on the course



Version: 1
Credits:  7.5 SP
Study level: Second degree level


Term no.: 1
Teaching semester:  SPRING 2023

Language of instruction: English, Norwegian

Location: Gjøvik

Subject area(s)
  • Organization and Leadership
  • Operations Management
  • Industrial Economics and Technology Management
  • Information Systems
  • Organization Theory
  • Management Accounting and Control
Contact information
Course coordinator: Lecturer(s):

Department with academic responsibility
Department of Industrial Economics and Technology Management


Examination arrangement: Aggregate score

Term Status code Evaluation Weighting Examination aids Date Time Examination system Room *
Autumn UTS School exam 40/100 E 2022-11-29 09:00 INSPERA
Room Building Number of candidates
Spring ORD School exam 40/100 E 2023-06-06 09:00 INSPERA
Room Building Number of candidates
M412-Eksamensrom 4.etg Mustad, Inngang A 1
M433-Eksamensrom 4.etg Mustad, Inngang A 11
Spring ORD Project 60/100





Room Building Number of candidates
  • * The location (room) for a written examination is published 3 days before examination date. If more than one room is listed, you will find your room at Studentweb.

For more information regarding registration for examination and examination procedures, see "Innsida - Exams"

More on examinations at NTNU