Course content

Part 1: Aims and efficiency - organization structure - human, social, ethical and cultural relations - power and conflicts - surroundings - motivation and rewards - communication - decision-making processes - learning and organizational development- management - how to study organizations.

Part 2: The myths and reality of the service society - profitability - the service management system - personnel development - the customer as market and co-producer - physical environment and technical remedies - the company?s image - the creation, reproduction and further development of business ideas - price policy - internationalisation - quality, productivity and strategy - diagnosis - culture and philosophy as instruments in management - changing and leadership.

Part 3: Elements of Norwegian Labour Law, Norwegian working environment and legal framework

Learning outcome

Show good understanding of organizational theory applied on actual administrative and managerial issues.

Acquire knowledge, skills and attitudes as a leader, and also be able to recognize and manage employee participation in decision processes within an organization.

Learning methods and activities

Nettbasert Læring

Obligatoriske arbeidskrav:

Exercises (all three must be approved).

Details concerning course requirements will be presented at the beginning of the semester.

Compulsory assignments

• Compulsory assignments

Specific conditions

Course materials

Jacobsen, Dag Ingvar og Thorsvik, Jan, Hvordan organisasjoner fungerer, Fagbokforlaget, 4. utgave, ISBN 978-82-450-1445-7.

Jacobsen, Dag Ingvar og Thorsvik, Jan, Hvordan organisasjoner fungerer - Arbeidsbok og casesamling, Fagbokforlaget, 4. utgave, ISBN 978-82-450-1446-4.

Normann, Richard, Service Management, Cappelen akademiske forlag, 3. utgave, ISBN 82-02-19835-6.

Storeng, Beck og Due Lund (2015). Arbeidsrett. Cappelen DAM forlag, 9. utgave, ISBN 9788202470470.

Norwegian Labour Law and other related laws and Norwegian Labour Agreements (i.e. NHO - LO).

Credit reductions