course-details-portlet

AAR4827 - Facilitiy Management

About

Examination arrangement

Examination arrangement: Written examination and Work
Grade: Letters

Evaluation form Weighting Duration Examination aids Grade deviation
work 10/100
work 15/100
work 15/100
Written examination 60/100 4 hours D

Course content

The course provides an introduction to the FM field with a review of key concepts, roles and tools within the fields of property management and facilities management. The course includes FM theory and management, service quality management, asset information, performance measurement, FM services, life cycle perspective on information management and costs.
Furthermore, the subject deals with the facilitation and development of service and services for tenants and users. Focus on the relationship between core business and support activities, and maintain quality and good workplaces. .

Learning outcome

KNOWLEDGE - the candidate;
- has specialized knowledge of principles and procedures for organization of facility management at strategic, tactical and operational level for a business
- has in-depth knowledge of how FM supports core business in an organization.
- has in-depth knowledge of European and ISO FM standards and their use in Service Level Agreements
- has good knowledge of "hard" and "soft" services under FM responsibility such as maintenance and cleaning of buildings
- have good knowledge of service processes and service concepts in property management such as "value" and "total facilities management"
- has in-depth knowledge of decision-making for in-house, outsource, or outtake of FM services
- has in-depth knowledge of the role of FM service providers and development of service agreements (SLA).
- has basic knowledge about FM in a life-cycle perspective in terms of cost and information management.

SKILLS - the candidate;
- can use relevant theory and empirical planning and decision making of FM services in an organization and make recommendations for improvements based on this
- can analyze the relationship between an enterprise's purpose, core activities and necessary support functions and develop services and design service agreements in line with this
- can work independently with developing facilities and services for customers, users and tenants.
- can conduct an independent, limited project / case study under supervision and in accordance with good practice
- can communicate results from independent project work both in writing and orally in a structured and clear manner both to experts and to the general public

GENERAL UNDERSTANDING- the candidate;
- has in-depth understanding on the importance of facility management and use of this in businesses and organisations
- has an in-depth understanding of key concepts in the field of facility management and can apply their knowledge and skills in different areas, for example, to use best value for outsourcing in relation to broader organization
- can discuss different perspectives with practitioners and experts in FM and provide professional advice based on recent research and / or industry development
- can show collaborative ability, accountability, and independent ability for reflection and critical thinking developed through team and individual activities.
- can apply relevant academic terms and use professional terminology related to facility management on a professional and scientific level

Learning methods and activities

Lectures are based on the theory of facilities management and services as well as being practice-based. Exercises through group work / class discussions and independent work with supervision. Class based activities will focus around 3 assignments linked to how FM works in practical application of office environments. Group work with 2-3 students working together to meet the goals of the 3 assignments, along with presentations of work in class. Guidance from course leader will also be provided.

Further on evaluation

Assessment takes place on the basis of 3 small assignments and an exam.

The three assignments is carried out as group work with a common character for all. More weight will be given to the last 2 assignments. In addition, there is an oral presentation of the assignments and this counts in the assessment.

The examination will be at the end of the course and will test the student's proficiency in FM theory.

The exam can be done in Norwegian or English.

You can register for a re-scheduled examination in the next exam period of the course.

Both parts of the assessment must be passed in order to pass this course. A fail on the assignment means that a new assignment will have to be done again. A fail on the written exam means the exam will have to be done again. If you fail in both parts of the assessment then you will have to retake both parts again.

If you want to improve the grade, it is up to the student if he/she wishes to take both parts again or just the written examination.

Required previous knowledge

English.
Equivalent entrance requirements to master in Real Estate and Facility Management

Course materials

Course material comes from FM theory and we have a complete syllabus that is distributed at the start of the course. Current core literature is in English with emphasis on Atkins and Brooks (2015) Total Facilities Management. We also have recommended literature in the Norwegian language directed at Norwegian students such as Haugen (2008) Temahefte 1: Forvaltning drift, vedlikehold og utvikling av bygninger. In addition, we have course material from research in FM and practice-based companies through lectures and academic articles.

A complete syllabus will be prepared, which will be handed out at the start of the course.

More on the course

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Facts

Version: 1
Credits:  7.5 SP
Study level: Second degree level

Coursework

Term no.: 1
Teaching semester:  AUTUMN 2020

No.of lecture hours: 2
Lab hours: 3
No.of specialization hours: 6

Language of instruction: English, Norwegian

Location: Trondheim

Subject area(s)
  • Facility Management
  • Architectural Design and Management
Contact information
Course coordinator: Lecturer(s):

Department with academic responsibility
Department of Architecture and Planning

Phone:

Examination

Examination arrangement: Written examination and Work

Term Status code Evaluation form Weighting Examination aids Date Time Digital exam Room *
Autumn ORD work 10/100
Room Building Number of candidates
Spring UTS work 10/100
Room Building Number of candidates
Autumn ORD work 15/100
Room Building Number of candidates
Spring UTS work 15/100
Room Building Number of candidates
Autumn ORD work 15/100
Room Building Number of candidates
Spring UTS work 15/100
Room Building Number of candidates
Autumn ORD Written examination 60/100 D
Room Building Number of candidates
Spring UTS Written examination 60/100 D
Room Building Number of candidates
  • * The location (room) for a written examination is published 3 days before examination date. If more than one room is listed, you will find your room at Studentweb.
Examination

For more information regarding registration for examination and examination procedures, see "Innsida - Exams"

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