SKIP3005 - Talk and interaction as tools for collaboration and management


Examination arrangement

Examination arrangement: Home examination
Grade: Letter grades

Evaluation Weighting Duration Grade deviation Examination aids
Home examination 100/100 3 days

Course content

In this course, students work theoretically and empirically with different approaches to talk and interaction as a tool in professional practice in interaction both with laypersons and other professionals. The course focuses on different types of oral communication and the functions these serve for different stakeholders. A systematic analysis of details in the interaction can tell us something about the participants’ understanding of the framework for and objectives of the communication situation and what discursive resources they use to achieve various communicative objectives. This also speaks to how different communicative activities create different conditions for participation and involvement. Students gain insight into how language and communication shape and is shaped by the organization or institution in which they occur, and how talk-in-interaction can be a tool for different types of management. The role of professionals in managing interaction, in particular, is addressed by working with empirical examples. This knowledge is essential for communication with non-professionals and users of services, but also in collaboration with other professionals.

Learning outcome

Candidates who have completed this course will have acquired the following learning outcomes, defined as knowledge, skills and general competence:


The candidate

- has in-depth knowledge of interactional dynamics and complexity, and insight into a wide range of discursive resources and strategies for decision-making and problem-solving

- has advanced knowledge of how different communicative activities create different opportunities for participation and involvement

- is able to analyze and discuss how interactional management affects interaction itself


The candidate

- is capable of transcribing talk-in-interaction in preparation for analysis at a micro level

- is able to apply their knowledge of talk-in-interaction in an analysis of authentic communication issues in professional practice

General competence

The candidate

- has an in-depth understanding of communicative dilemmas that may arise in interactions between professionals and laypersons, as well as in interprofessional interaction

- is able to analyze and critically reflect on established communication advice and methods in professional practice

Learning methods and activities

By working empirically with authentic data, students learn a method including detailed transcription and analysis at micro level. Working on cases give students an opportunity to develop their analytical gaze and practice processing interactional data in a scientific and systematic way.

Compulsory assignments

  • Compulsory attendance and assignment
  • Compulsory assignment
  • 80 % attendance at sessions

Further on evaluation

Form of assessment: Home examination over 3 days.

Specific conditions

Compulsory activities from previous semester may be approved by the department.

It is not possible for students who have passed the exam in SKIP3005 to retake the exam in a semester where this course is not taught. Students who did not pass the exam, or who did not complete the exam due to illness may submit the exam in a semester where this course is not taught; however, they will not receive any supervision.

Specific conditions

Admission to a programme of study is required:
Language and Communication in the Professions (MSKIP)

Required previous knowledge

Assumes admission to the Master's program in language and communication in professions

More on the course

Version: 1
Credits:  7.5 SP
Study level: Second degree level


Term no.: 1
Teaching semester:  SPRING 2025

Language of instruction: Norwegian

Location: Trondheim

Subject area(s)
  • Applied Linguistics
Contact information
Course coordinator: Lecturer(s):

Department with academic responsibility
Department of Language and Literature


Examination arrangement: Home examination

Term Status code Evaluation Weighting Examination aids Date Time Examination system Room *
Autumn UTS Home examination 100/100 INSPERA
Room Building Number of candidates
Spring ORD Home examination 100/100 INSPERA
Room Building Number of candidates
  • * The location (room) for a written examination is published 3 days before examination date. If more than one room is listed, you will find your room at Studentweb.

For more information regarding registration for examination and examination procedures, see "Innsida - Exams"

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