Course - Quality Management - SMF3085F
SMF3085F - Quality Management
About
Examination arrangement
Examination arrangement: Home examination
Grade: Letter grades
| Evaluation | Weighting | Duration | Grade deviation | Examination aids |
|---|---|---|---|---|
| Home examination | 100/100 | 6 hours |
Course content
- Introduction to quality management concepts, the role of quality in production and services
- Core principles of quality: customers, employees and processes
- ISO standards and statistical process control (SPC)
- Continuous Improvement and SIX Sigma
- Performance Measurement and usage of data
Learning outcome
By passing the course the student should have achieved following learning outcomes:
Knowledge of:
- the theory of Total Quality Management,
- how to analyze quality in a product/service and the manufacturing process,
- how to improve quality of a product/service/process,
- the relationship between customer needs and quality in the products,
- how businesses are organized and managed to deliver quality to the customer.
Skills:
Be able to identify the connection between customer needs and quality.
Could identify quality improvements for a product/service.
Explain the relationship between the organization's structure and the organization's goals/strategy.
Knowledge of ISO standards and toolbox in quality management.
General competence:
Understand, apply and improve quality management systems.
Have a good understanding of how to work together in teams to reach common goals.
Knowledge of the quality management system and how this work together with other parts of the organization.
Learning methods and activities
The course will be conducted with teaching videos/digital seminars.
The course is taught mainly in Norwegian, compulsory submission and exam is in Norwegian.
Off campus students can work and deliver assignment in groups or individually.
Compulsory assignments
- Approved exercise
Further on evaluation
Off campus exam, 6 hours, A-F, Inspera, individual.
In terms of a postponed examination (re-sit examination), the compulsory assessment must be passed, and a new home examination must be completed.
Specific conditions
Admission to a programme of study is required:
Business Administration (part-time) (BØKLED-F)
Course materials
To be announced at the start of the semester
Credit reductions
| Course code | Reduction | From | To |
|---|---|---|---|
| SMF3085 | 7.5 |
No
Version: 1
Credits:
7.5 SP
Study level: Third-year courses, level III
Term no.: 1
Teaching semester: SPRING 2024
Language of instruction: Norwegian
Location: Gjøvik
- Project Quality Management
Department with academic responsibility
Department of Industrial Economics and Technology Management
Examination
Examination arrangement: Home examination
- Term Status code Evaluation Weighting Examination aids Date Time Examination system Room *
-
Spring
ORD
Home examination
100/100
Release
2024-05-30Submission
2024-05-30
09:00
INSPERA
15:00 -
Room Building Number of candidates - Summer UTS Home examination 100/100 INSPERA
-
Room Building Number of candidates
- * The location (room) for a written examination is published 3 days before examination date. If more than one room is listed, you will find your room at Studentweb.
For more information regarding registration for examination and examination procedures, see "Innsida - Exams"