Course - Lean and Quality Management - SMF3085F
Lean and Quality Management
Assessments and mandatory activities may be changed until September 20th.
About
About the course
Course content
- Introduction to quality management concepts, the role of quality in production of goods and services
- Core principles of quality: customers, employees and processes
- ISO standards and statistical process control (SPC)
- Lean management, thinking and tools, including continuous improvement
- Performance Measurement and usage of data
Learning outcome
By passing the course the student should have achieved following learning outcomes:
Knowledge of:
- the theory of Total Quality Management and Lean, including principles and tools,
- how to analyze quality in a product/service and the manufacturing process,
- how to improve quality of a product/service/process,
- the relationship between customer needs and quality in the products,
- how businesses are organized and managed to deliver quality to the customer.
Skills:
Be able to identify the connection between customer needs and quality.
Could identify improvements in work processes and/or quality for a product/service.
Explain the relationship between the organization's structure, work processes and the organization's goals/strategy.
Knowledge of ISO standards, SPC and toolbox in quality management and lean.
General competence:
Understand, apply and improve quality management systems.
Have a good understanding of how to work together in teams to reach common goals.
Knowledge of the quality management system and how this work together with other parts of the organization.
Learning methods and activities
Flexible and online students require self-study discipline. You must deliver one compulsory assignment, individually or in groups.
Parallel to online course, this course is thought to campus students with mandatory seminars. Course material from these seminars will be shared through the learning platform, as a supplement and an alternative approach to the course curriculum. This includes videos or recordings for (guest) lectures.
The course is taught mainly in Norwegian, compulsory submission and exam is in Norwegian.
Compulsory assignments
- Obligatorisk innlevering
Further on evaluation
You are allowed to use course curriculum on the exam.
In terms of a postponed examination (re-sit examination), the compulsory assessment must be passed.
Specific conditions
Admission to a programme of study is required:
Business Management (BØKLED-F)
Business Management (ÅRØKLEDF)
Course materials
To be announced at the start of the semester
Credit reductions
| Course code | Reduction | From |
|---|---|---|
| SMF3085 | 7.5 sp |
Subject areas
- Project Quality Management
Contact information
Course coordinator
Lecturers
Department with academic responsibility
Department of Industrial Economics and Technology Management