course-details-portlet

TPK4110 - Quality and Performance Oriented Management

About

Examination arrangement

Examination arrangement: Aggregate score
Grade: Letter grades

Evaluation Weighting Duration Grade deviation Examination aids
Assignment 40/100
School exam 60/100 4 hours A

Course content

The course will cover a natural progression through the following topics (based on a holistic model for performance based management): basic quality management principles, performance-based stakeholder analysis, management planning and alignment of the organization, business process orientation, process mapping, self-assessment, developing a performance measurement system, defining performance indicators, analysis of business processes, basic improvement understanding, different improvement tools (e.g., benchmarking, business process reengineering). These topics will be supplemented with examples from applications within manufacturing, maintenance, logistics, and other relevant areas within this study program.

Learning outcome

Knowledge:

The candidate has knowledge about:

  • Key concepts within the field of quality management.
  • Historical development of the field.
  • Understanding of the importance of customer and process focus and continuous improvement.
  • Key tools for quality improvement.
  • Basic statistics related to quality.

Skills:

The candidate can:

  • Perform a stakeholder analysis and determine improvement needs.
  • Define performance indicators and design a system for performance measurement.
  • Apply key tools for quality improvement.
  • Perform simple statistical calculations related to quality.

General competence:

The candidate can:

  • Understand basic relationships between companies and their interplay with the outside world.

Learning methods and activities

Lectures og group exercises based on industrial cases.

The lectures and exercises are in English when students who do not speak Norwegian take the course. If the teaching is given in English the Examination papers will be given in English only. Students are free to choose Norwegian or English for written assessments.

Compulsory assignments

  • Activities

Further on evaluation

Final exam (semester project and written examination) provides a basis for the final grade in the course. The final grading includes a semester paper that counts for 40% and an written exam that counts for 60%.

Assessment of the parts is stated with letter grades according to the grade scale for the percentage assessment method. Admission to taking the exam requires 2/3 of the group exercises to have been approved.

Compulsory activity from the previous semester can be approved by the department by repeating the course if there have been no significant changes in the program later.

Re-sit/re-sit examinations will be held in August. All assessments must be passed before the overall result can be calculated in the course.

At postponed exam (re-sit exam), the examination form may be changed from written examination to oral.

For a re-take of an examination, all assessments during the course that counts in the final grade must be re-taken.

Specific conditions

Compulsory activities from previous semester may be approved by the department.

Course materials

Andersen, Bjørn & Fagerhaug, Tom: Performance Measurement Explained, 2001, Quality Press, USA (notice that this book will be made available for download as pdf, there is no need to buy it). Optional: Evans, James R.: Quality Management, Organization, and Strategy (7e), 2013, South-Western, USA (the book can be a supplement to other material).

More on the course

No

Facts

Version: 1
Credits:  7.5 SP
Study level: Second degree level

Coursework

Term no.: 1
Teaching semester:  SPRING 2023

Language of instruction: English

Location: Trondheim

Subject area(s)
  • Engineering
  • Project Management
  • Construction Management
  • Technological subjects
  • Economics and Administration
Contact information
Course coordinator: Lecturer(s):

Department with academic responsibility
Department of Mechanical and Industrial Engineering

Examination

Examination arrangement: Aggregate score

Term Status code Evaluation Weighting Examination aids Date Time Examination system Room *
Spring ORD School exam 60/100 A INSPERA
Room Building Number of candidates
Spring ORD Assignment 40/100 INSPERA
Room Building Number of candidates
Summer UTS School exam 60/100 A INSPERA
Room Building Number of candidates
  • * The location (room) for a written examination is published 3 days before examination date. If more than one room is listed, you will find your room at Studentweb.
Examination

For more information regarding registration for examination and examination procedures, see "Innsida - Exams"

More on examinations at NTNU