TPK4110 - Quality and Performance Oriented Management
The course will cover a natural progression through the following topics (based on a holistic model for performance based management): basic quality management principles, performance-based stakeholder analysis, management planning and alignment of the organization, business process orientation, process mapping, self-assessment, developing a performance measurement system, defining performance indicators, analysis of business processes, basic improvement understanding, different improvement tools (e.g., benchmarking, business process reengineering). These topics will be supplemented with examples from applications within manufacturing, maintenance, logistics, and other relevant areas within this study program.
Knowledge, the candidate has knowledge about:
- Key concepts within the field of quality management.
- Historical development of the field.
- Understanding of the importance of customer and process focus and continuous improvement.
- Key tools for quality improvement.
- Basic statistics related to quality.
Skills, the candidate can:
- Perform a stakeholder analysis and determine improvement needs.
- Define performance indicators and design a system for performance measurement.
- Apply key tools for quality improvement.
- Perform simple statistical calculations related to quality.
General competence, the candidate can:
- Understand basic relationships between companies and their interplay with the outside world.
Learning methods and activities
Lectures og group exercises based on industrial cases. The lectures and exercises are in English when students who do not speak Norwegian take the course. If the teaching is given in English the Examination papers will be given in English only. Students are free to choose Norwegian or English for written assessments.
Further on evaluation
Portfolio assessment is the basis for the grade in the course. The portfolio includes a semester paper counting 40 % and a written exam counting 60 %. The results for the parts are given in %-scores, while the entire portfolio is assigned a letter grade according to the grading scale using percentage points.
Admission to taking the exam requires 2/3 of the group exercises to have been approved.
Mandatory work from previous semester can be accepted by the Department by re-take of an examination if there haven't been any significant changes later.
For a re-take of an examination, all assessments during the course that counts in the final grade, must be re-taken.
If there is a re-sit examination, the examination form may be changed from written to oral.
Exam registration requires that class registration is approved in the same semester. Compulsory activities from previous semester may be approved by the department.
Recommended previous knowledge
Subject TPK4100 Operation Management or similar knowledge.
Andersen, Bjørn & Fagerhaug, Tom: Performance Measurement Explained, 2001, Quality Press, USA (notice that this book will be made available for download as pdf, there is no need to buy it).
Evans, James R.: Quality Management, Organization, and Strategy (7e), 2013, South-Western, USA (the book can be a supplement to other material).
Examination arrangement: Portfolio assessment
|Term||Statuskode||Evaluation form||Weighting||Examination aids||Date||Time||Room *|
- * The location (room) for a written examination is published 3 days before examination date.