Nora Johanne Klungseth

About

Are you interested in developing projects on real estate (RE), facility management (FM) or service management (SM)? Do you have an idea or challenge which is global, european, nordic or national? If so, I would be very interested in talking with you!

My everyday research and teaching focus revolves around sustainable business, value creation and digital transformation within a variety of industries. When possible, I tune my focus toward real estate, facility management (which is part of the AEC industry) and the ICT industry, as my education and experience are from these industries.

I am always on the lookout to increase and deepen collaborations with and between industry/practice, students, and research, and work steadily to advance practice-near education and research, enabling quicker transformation.

I am passionate about facility management (FM, incl. facility services) in the broadest sense, ranging from strategic to operational perspectives. I enjoy developing good ideas and are on a constant outlook for new connections and opportunities. I am eager to collaborate and develop on any idea you might have, whether your need is consultancy, development or research. I am particularly interested in projects related to innovation.

I have a special interest for all themes that relate to REFM + SM, ranging from market dynamics to peoples' balance between work and life, and I am keen to contribute to practice, research and education. I enjoy supervising students and eager to develop and collaborate on research projects.

My interests include innovation, sustainability, use of new technology (e.g. BIM, IoT, big data, robotics, AI, AR) and themes that touch upon disciplines such as engineering, chemistry, sociology, management/economics, ergonomics, health, history and more. I have a particular passion for usability of workplaces, especially for operational personnel. My background is from the cleaning industry, which is reflected in my work.

As a person, I like to inspire and to motivate people and organizations. I enjoy making peoples eyes sparkle, to bring forth curiosity and joy. I love enabling them to accomplish tasks, and overcome thresholds, they never imagined they would be able to.

If you would like to collaborate, I am happy to schedule a meeting with you.

Roles and other committee works

Conference chair, and initioator of, CIB W070 Conference for Facility Management and Maintenance, “FM and Standards in a sustainable world”, 8th-12th May 2023, Trondheim Norway

Committee chair SN/K226 Facilty manamgement

Elected observatory memeber NBEF board (Norwegian Building and Real Estate Association)

Board memeber NFSR (Norwegian Association for Services and Cleaning)

Editorial Advisory board member Facilities

Teaching

TPK 4200 Creating value and sustainable business through digital transformation (DIGTRANS)

Research project involvement

Centre for Green shift in the Built Environment

LIFELINE-2050

Bridging the gap (NRC, 2021-2024); Digital twin for FM and datause in operation phase

ProDiT (Erasmus+); Projects for Digital transformation

Current PhD candidates

Bejtush Ademi; Sustainable business model innovation

Alessia Bellini; Innovative procurement as a driver of supply chain innovation for achieving circular economy in the construction sector

Reynaldo Conedera; Sustainable decission making and business models relation to project business cases

Current MSc students

Kaja Jørgensen; Digital transformations and leaders technical competences' influence on sustainability ambitions
Stephanie Dias Chelliah; Leading digital transformation focus on data governance and change management
Dibakar Saker; Leading digital transformation focus on KPI and automation
Truls-Petter Tofting; Consequences of major cost cuts on projects sustainability ambitions
Abdul Ahad Anwar; Roadmaps and frameworks for sustainable transformations
Ilaria Guardiero; Digital transformation and the process of internationalization

Recently graduated students

Sofie Sunde; Measuring sustainability
Conrad W Tønsberg; Maschine readable standards
Navid Elyasi; The State of BIM, IOT and ML in BCRE industry
Hanh-Thien Vo; Corona digitalis
Sinthur Ponnuthurai; How to succeed with real estate

Arslan Zahid; Overcoming Barriers for Sustainability
Mathias Irgens; Overgangen til sirkulære verdikjeder
Reyhane B Raja; Role of digitalization towards circular economy
Patrick J Penacerreda; Improvement in handover from project team to operations team
Kristian Sandaa; Project cost estimations biggest uncertainties

Publications

2024

Ademi, Bejtush; Klungseth, Nora Johanne. (2024) Review and Categorisation of Support Types for Business Model Innovation for Sustainability. Socio-Economic Studies
Academic article

2023

Klungseth, Nora Johanne; Nielsen, Susanne Balslev; Alves da Graca, Moacyr Eduardo; Lavy, Sarel. (2023) Guest editorial: Role of research for standards within the built environment. Facilities
Short communication
Elyasi, Navid; Bellini, Alessia; Klungseth, Nora Johanne. (2023) Digital transformation in facility management: An analysis of the challenges and benefits of implementing digital twins in the use phase of a building. IOP Conference Series: Earth and Environmental Science (EES)
Academic article
Zahid, Arslan; Klungseth, Nora Johanne; Andersen, Bjørn Sørskot. (2023) The Role of Sustainable Project Management in Facilities Management. IOP Conference Series: Earth and Environmental Science (EES)
Academic article
Conedera, Reynaldo; Zahid, Arslan; Klungseth, Nora Johanne; Andersen, Bjørn Sørskot. (2023) Overcoming sustainability barriers in facilities management by a project management framework for project governance. IOP Conference Series: Earth and Environmental Science (EES)
Academic article
Klungseth, Nora Johanne; Nielsen, Susanne Balslev; Alves da Graca, Moacyr Eduardo; Lavy, Sarel. (2023) Research and evidence-based standards paving the way for digital and sustainable transformation of the built environment. Facilities
Academic article
Klungseth, Nora Johanne; Temeljotov Salaj, Alenka; Lindkvist, Carmel Margaret; Lavy, Sarel. (2023) Preface for the CIB W070 Facility Management and Maintenance 2023 Conference proceeding. IOP Conference Series: Earth and Environmental Science (EES)
Academic article
Klungseth, Nora Johanne. (2023) Peer Review Declaration. IOP Conference Series: Earth and Environmental Science (EES)
Academic article
Klungseth, Nora Johanne; Tønsberg, Conrad Wilhelm. (2023) Digitally transforming FM standards and their development process: Allowing experts to focus on what matters. IOP Conference Series: Earth and Environmental Science (EES)
Academic article
Ademi, Bejtush; Klungseth, Nora Johanne. (2023) Addressing sustainability: setting and governing sustainability goals and targets. IOP Conference Series: Earth and Environmental Science (EES)
Academic article

2022

Klungseth, Nora Johanne; Nielsen, Susanne Balslev; Alves da Graca, Moacyr Eduardo; Lavy, Sarel. (2022) Research and Evidence-based standards: Research and standards in combined efforts for a sustainable transformation of the built environment. IOP Conference Series: Earth and Environmental Science (EES)
Academic article
Schultz, Audrey; Klungseth, Nora Johanne. (2022) Lean and visual managements contribution to sustainable facilities management. IOP Conference Series: Earth and Environmental Science (EES)
Academic article
Ademi, Bejtush; Klungseth, Nora Johanne. (2022) Does it pay to deliver superior ESG performance? Evidence from US S&P 500 companies. Journal of Global Responsibility
Academic article

2021

Klungseth, Nora Johanne. (2021) Bokomtale: Fagboka i Eiendomsforvaltning / Facility Management.
Website (informational material)
Ademi, Bejtush; Klungseth, Nora Johanne; Olsson, Nils. (2021) Strategic Flexibility and Business Model Innovation: A Literature Review. Proceedings of EURAM (European Academy of Management)
Academic article
Danivska, Vitalija; Klungseth, Nora Johanne. (2021) Service management – focus on customer experience. Routledge
Academic chapter/article/Conference paper

2020

Klungseth, Nora Johanne; Haugen, Tore. (2020) Renholdsplanlegging. Fagbokforlaget
Chapter

2017

Bull-Berg, Heidi; Damman, Sigrid; Hatling, Morten Arnt; Skarholt, Kari; Klungseth, Nora Johanne. (2017) Status og tiltak for bedre forhold i forbrukermarkedet for renhold. SINTEF
Report
Haugen, Tore; Klungseth, Nora Johanne. (2017) In-house or Outsourcing FM Services in the Public Sector: A Review of 25 Years Research and Development. Journal of Facilities Management
Academic literature review
Damman, Sigrid; Hatling, Morten Arnt; Skarholt, Kari; Klungseth, Nora Johanne; Bull-Berg, Heidi. (2017) Svart renhold hjemme må tas på alvor. LO-aktuelt : organ for Landsorganisasjonen i Norge
Feature article

2016

Klungseth, Nora Johanne; Blakstad, Siri Hunnes. (2016) Organising in-house cleaning services in public FM. Facilities
Academic article
Klungseth, Nora Johanne. (2016) Kommunalt renhold: et 200års perspektiv. FDVnytt : Forvaltning Drift Vedlikehold
Article in business/trade/industry journal

2015

Klungseth, Nora Johanne; Moe, Anne Charlotte. (2015) Modne FM-organisasjoner - er de profesjonelle?. FDVnytt : Forvaltning Drift Vedlikehold
Article in business/trade/industry journal
Klungseth, Nora Johanne; Graff, Carl Henrik. (2015) Kan eiendomsutvikleres risiko optimaliseres?. FDVnytt : Forvaltning Drift Vedlikehold
Article in business/trade/industry journal
Klungseth, Nora Johanne. (2015) Doktorgrad. Cleaning services in local authorities. Arkitektur N
Short communication
Klungseth, Nora Johanne. (2015) Cleaning services in local authorities. Doktoravhandlinger ved NTNU (274)
Doctoral dissertation

2014

Klungseth, Nora Johanne. (2014) Organising cleaning in Norwegian public FM. Journal of Facilities Management
Academic article

2013

Klungseth, Nora Johanne. (2013) En oversikt og kategorisering av norsk renholdsforskning. Kommunalteknikk
Article in business/trade/industry journal
Klungseth, Nora Johanne. (2013) Norsk renholdsforskning - Kort oppsumert. FDVnytt : Forvaltning Drift Vedlikehold
Article in business/trade/industry journal
Klungseth, Nora Johanne; Olsson, Nils. (2013) Norwegian cleaning research: an overview and categorization. Facilities
Academic literature review
Nygard, Ellen; Klungseth, Nora Johanne; Staverløkk, Åshild. (2013) Berit Tyldum 70 år - en hyllest fra tre tidligere studenter. Renholdsnytt
Reader opinion piece

2012

Rise, Even; Klungseth, Nora Johanne. (2012) Drømmen er å jobbe som forsker. Renholdsnytt
Interview Journal
Klungseth, Nora Johanne. (2012) Shadowing : a valuable approach to facility management research. Polyteknisk Boghandel og Forlag
Academic chapter/article/Conference paper
Klungseth, Nora Johanne; Blakstad, Siri Hunnes. (2012) The Silent Army: A Story From Practice.
Academic chapter/article/Conference paper

2011

Klungseth, Nora Johanne. (2011) Jobber mot doktorgrad i renhold. Renholdsnytt
Interview Journal

2010

Klungseth, Nora Johanne. (2010) Folk vil ha utdanning. FDVnytt : Forvaltning Drift Vedlikehold
Interview Journal
Klungseth, Nora Johanne; Brattås, Hans. (2010) Anbefaler IKS som selskapsmodell. FDVnytt : Forvaltning Drift Vedlikehold
Interview Journal

2009

Klungseth, Nora Johanne; Gissinger, Håkon Kvåle; Brattås, Hans. (2009) IKS i Kommunal Eiendomsforvaltning. En mulighet i et mylder av kommunale og interkommunale organisasjonsløsninger?. NTNU Norges tekniske-naturvitenskaplige universitet
Non-fiction book
Hansen, Geir Karsten; Klungseth, Nora Johanne. (2009) What is a Building's Usability?.
Popular scientific chapter/article
Hansen, Geir Karsten; Klungseth, Nora Johanne. (2009) What is a building's usability?. European FM Insight
Popular scientific article
Klungseth, Nora Johanne; Hansen, Geir Karsten. (2009) How to Evaluate Usability. European FM Insight
Popular scientific article
Hansen, Geir Karsten; Klungseth, Nora Johanne. (2009) Bygningers brukskvalitet. Norsk VVS
Article in business/trade/industry journal
Hansen, Geir Karsten; Klungseth, Nora Johanne. (2009) Hva er en bygnings brukskvalitet, og hvordan vurdere den?. FDVnytt : Forvaltning Drift Vedlikehold
Article in business/trade/industry journal

Journal publications

Ademi, Bejtush; Klungseth, Nora Johanne. (2024) Review and Categorisation of Support Types for Business Model Innovation for Sustainability. Socio-Economic Studies
Academic article
Klungseth, Nora Johanne; Nielsen, Susanne Balslev; Alves da Graca, Moacyr Eduardo; Lavy, Sarel. (2023) Guest editorial: Role of research for standards within the built environment. Facilities
Short communication
Elyasi, Navid; Bellini, Alessia; Klungseth, Nora Johanne. (2023) Digital transformation in facility management: An analysis of the challenges and benefits of implementing digital twins in the use phase of a building. IOP Conference Series: Earth and Environmental Science (EES)
Academic article
Zahid, Arslan; Klungseth, Nora Johanne; Andersen, Bjørn Sørskot. (2023) The Role of Sustainable Project Management in Facilities Management. IOP Conference Series: Earth and Environmental Science (EES)
Academic article
Conedera, Reynaldo; Zahid, Arslan; Klungseth, Nora Johanne; Andersen, Bjørn Sørskot. (2023) Overcoming sustainability barriers in facilities management by a project management framework for project governance. IOP Conference Series: Earth and Environmental Science (EES)
Academic article
Klungseth, Nora Johanne; Nielsen, Susanne Balslev; Alves da Graca, Moacyr Eduardo; Lavy, Sarel. (2023) Research and evidence-based standards paving the way for digital and sustainable transformation of the built environment. Facilities
Academic article
Klungseth, Nora Johanne; Temeljotov Salaj, Alenka; Lindkvist, Carmel Margaret; Lavy, Sarel. (2023) Preface for the CIB W070 Facility Management and Maintenance 2023 Conference proceeding. IOP Conference Series: Earth and Environmental Science (EES)
Academic article
Klungseth, Nora Johanne. (2023) Peer Review Declaration. IOP Conference Series: Earth and Environmental Science (EES)
Academic article
Klungseth, Nora Johanne; Tønsberg, Conrad Wilhelm. (2023) Digitally transforming FM standards and their development process: Allowing experts to focus on what matters. IOP Conference Series: Earth and Environmental Science (EES)
Academic article
Ademi, Bejtush; Klungseth, Nora Johanne. (2023) Addressing sustainability: setting and governing sustainability goals and targets. IOP Conference Series: Earth and Environmental Science (EES)
Academic article
Klungseth, Nora Johanne; Nielsen, Susanne Balslev; Alves da Graca, Moacyr Eduardo; Lavy, Sarel. (2022) Research and Evidence-based standards: Research and standards in combined efforts for a sustainable transformation of the built environment. IOP Conference Series: Earth and Environmental Science (EES)
Academic article
Schultz, Audrey; Klungseth, Nora Johanne. (2022) Lean and visual managements contribution to sustainable facilities management. IOP Conference Series: Earth and Environmental Science (EES)
Academic article
Ademi, Bejtush; Klungseth, Nora Johanne. (2022) Does it pay to deliver superior ESG performance? Evidence from US S&P 500 companies. Journal of Global Responsibility
Academic article
Ademi, Bejtush; Klungseth, Nora Johanne; Olsson, Nils. (2021) Strategic Flexibility and Business Model Innovation: A Literature Review. Proceedings of EURAM (European Academy of Management)
Academic article
Haugen, Tore; Klungseth, Nora Johanne. (2017) In-house or Outsourcing FM Services in the Public Sector: A Review of 25 Years Research and Development. Journal of Facilities Management
Academic literature review
Damman, Sigrid; Hatling, Morten Arnt; Skarholt, Kari; Klungseth, Nora Johanne; Bull-Berg, Heidi. (2017) Svart renhold hjemme må tas på alvor. LO-aktuelt : organ for Landsorganisasjonen i Norge
Feature article
Klungseth, Nora Johanne; Blakstad, Siri Hunnes. (2016) Organising in-house cleaning services in public FM. Facilities
Academic article
Klungseth, Nora Johanne. (2016) Kommunalt renhold: et 200års perspektiv. FDVnytt : Forvaltning Drift Vedlikehold
Article in business/trade/industry journal
Klungseth, Nora Johanne; Moe, Anne Charlotte. (2015) Modne FM-organisasjoner - er de profesjonelle?. FDVnytt : Forvaltning Drift Vedlikehold
Article in business/trade/industry journal
Klungseth, Nora Johanne; Graff, Carl Henrik. (2015) Kan eiendomsutvikleres risiko optimaliseres?. FDVnytt : Forvaltning Drift Vedlikehold
Article in business/trade/industry journal
Klungseth, Nora Johanne. (2015) Doktorgrad. Cleaning services in local authorities. Arkitektur N
Short communication
Klungseth, Nora Johanne. (2014) Organising cleaning in Norwegian public FM. Journal of Facilities Management
Academic article
Klungseth, Nora Johanne. (2013) En oversikt og kategorisering av norsk renholdsforskning. Kommunalteknikk
Article in business/trade/industry journal
Klungseth, Nora Johanne. (2013) Norsk renholdsforskning - Kort oppsumert. FDVnytt : Forvaltning Drift Vedlikehold
Article in business/trade/industry journal
Klungseth, Nora Johanne; Olsson, Nils. (2013) Norwegian cleaning research: an overview and categorization. Facilities
Academic literature review
Nygard, Ellen; Klungseth, Nora Johanne; Staverløkk, Åshild. (2013) Berit Tyldum 70 år - en hyllest fra tre tidligere studenter. Renholdsnytt
Reader opinion piece
Rise, Even; Klungseth, Nora Johanne. (2012) Drømmen er å jobbe som forsker. Renholdsnytt
Interview Journal
Klungseth, Nora Johanne. (2011) Jobber mot doktorgrad i renhold. Renholdsnytt
Interview Journal
Klungseth, Nora Johanne. (2010) Folk vil ha utdanning. FDVnytt : Forvaltning Drift Vedlikehold
Interview Journal
Klungseth, Nora Johanne; Brattås, Hans. (2010) Anbefaler IKS som selskapsmodell. FDVnytt : Forvaltning Drift Vedlikehold
Interview Journal
Hansen, Geir Karsten; Klungseth, Nora Johanne. (2009) What is a building's usability?. European FM Insight
Popular scientific article
Klungseth, Nora Johanne; Hansen, Geir Karsten. (2009) How to Evaluate Usability. European FM Insight
Popular scientific article
Hansen, Geir Karsten; Klungseth, Nora Johanne. (2009) Bygningers brukskvalitet. Norsk VVS
Article in business/trade/industry journal
Hansen, Geir Karsten; Klungseth, Nora Johanne. (2009) Hva er en bygnings brukskvalitet, og hvordan vurdere den?. FDVnytt : Forvaltning Drift Vedlikehold
Article in business/trade/industry journal

Books

Klungseth, Nora Johanne; Gissinger, Håkon Kvåle; Brattås, Hans. (2009) IKS i Kommunal Eiendomsforvaltning. En mulighet i et mylder av kommunale og interkommunale organisasjonsløsninger?. NTNU Norges tekniske-naturvitenskaplige universitet
Non-fiction book

Part of book/report

Danivska, Vitalija; Klungseth, Nora Johanne. (2021) Service management – focus on customer experience. Routledge
Academic chapter/article/Conference paper
Klungseth, Nora Johanne; Haugen, Tore. (2020) Renholdsplanlegging. Fagbokforlaget
Chapter
Klungseth, Nora Johanne. (2012) Shadowing : a valuable approach to facility management research. Polyteknisk Boghandel og Forlag
Academic chapter/article/Conference paper
Klungseth, Nora Johanne; Blakstad, Siri Hunnes. (2012) The Silent Army: A Story From Practice.
Academic chapter/article/Conference paper
Hansen, Geir Karsten; Klungseth, Nora Johanne. (2009) What is a Building's Usability?.
Popular scientific chapter/article

Report

Bull-Berg, Heidi; Damman, Sigrid; Hatling, Morten Arnt; Skarholt, Kari; Klungseth, Nora Johanne. (2017) Status og tiltak for bedre forhold i forbrukermarkedet for renhold. SINTEF
Report
Klungseth, Nora Johanne. (2015) Cleaning services in local authorities. Doktoravhandlinger ved NTNU (274)
Doctoral dissertation

INFORMASJONSMATR

Klungseth, Nora Johanne. (2021) Bokomtale: Fagboka i Eiendomsforvaltning / Facility Management.
Website (informational material)

Teaching

Courses

Media