course-details-portlet

IDG3002

Service Design

Assessments and mandatory activities may be changed until September 20th.

Credits 7.5
Level Intermediate course, level II
Course start Spring 2026
Duration 1 semester
Language of instruction Norwegian
Location Gjøvik
Examination arrangement Aggregate score

About

About the course

Course content

Services are pervasive in our current societies; spanning both digital and physical environments. From eHealth services to eCommerce and traveling, public and private sector alike are service providers. In this course, you will learn about service design as a methodology and process. You will be coached in key techniques within service design, and learn how to analyze, plan, organize and make efficient costumer service journeys. The course will provide you with relevant skills for contributing to creating innovative user experiences of high quality.

Learning outcome

You will gain knowledge of:

  • Service design as a methodology
  • Service design as process
  • Techniques used in service design
  • Challenges and possibilities within a selected service chain

You will gain skills related to:

  • Gain in-depth insights into user experiences related to services
  • Conducting ethnographic-oriented methods
  • Creative prototyping
  • Mapping costumer/user journeys.
  • Creating service blueprints
  • Testing service design concepts

General competencies:

Upon graduation, you should be able to advice service providers on how to create high-quality user experiences and innovative services, through your ability to analyze, discuss, plan, streamline, design and prototype service chains.

Learning methods and activities

  • Seminars/Lectures/Workshops
  • Project-based case work/Group work
  • Supervision

Further on evaluation

Both project report and oral examination (on the basis of the project case work) must be passed in order to pass the course. Both exams must be redone if one of them is failed or by voluntary repetition (improvement of grade).

Specific conditions

Admission to a programme of study is required:
Interaction Design (BIXD)
Web Design (ÅRWEB)

Course materials

The course material is subject to changes and will be available upon course start.

Subject areas

  • Design Methodology

Contact information

Course coordinator

Lecturers

Department with academic responsibility

Department of Design

Examination

Examination

Examination arrangement: Aggregate score
Grade: Letter grades

Ordinary examination - Spring 2026

individual assignment
Weighting 50/100 Exam system Inspera Assessment
Oral exam
Weighting 50/100 Examination aids Code E Duration 1 hours

Re-sit examination - Summer 2026

Oral exam
Weighting 50/100 Examination aids Code E Duration 1 hours