Course - Service Design - IDG3002
IDG3002 - Service Design
About
Examination arrangement
Examination arrangement: Aggregate score
Grade: Letter grades
| Evaluation | Weighting | Duration | Grade deviation | Examination aids |
|---|---|---|---|---|
| Oral examination | 30/100 | 1 hours | ||
| Assignment | 70/100 |
Course content
Services are pervasive in our current societies; spanning both digital and physical environments. From eHealth services to eCommerce and traveling, public and private sector alike are service providers. In this course, you will learn about service design as a methodology. You will be coached in key techniques within service design, and learn how to analyze, plan, organize and make efficient costumer service journeys. The course will provide you with relevant skills for contributing to creating innovative user experiences of high quality.
Learning outcome
You will gain knowledge of:
- Service design as a methodology
- Techniques used in service design
- Challenges and possibilities within a selected service chain
You will gain skills related to:
- Creating a service blueprint
- Conducting ethnographic-oriented methods to gain in-depth insights into user experiences related to services; for example observation technique.
- Mapping costumer/user journeys.
- Creating service blueprints
- Prototyping and testing services
General competencies:
Upon graduation, you should be able to advice service providers on how to create high-quality user experiences and innovative services, through your ability to analyze, discuss, plan, streamline, design and prototype service chains.
Learning methods and activities
- Seminars/Lectures/Workshops
- Project-based case work/Group work
- Supervision
Further on evaluation
Both project report and oral examination (on the basis of the project case work) must be passed in order to pass the course. Both exams must be redone if one of them is failed or by voluntary repetition (improvement of grade).
Specific conditions
Admission to a programme of study is required:
Interaction Design (BIXD)
Interaction Design (MIXD)
Recommended previous knowledge
We recommend IDG1362 Introduction to user centered design or equivalent understanding of and skills related to user-centered design. Experience with qualitative methods such as observations and interviews is relevant.
Course materials
The course material is subject to changes, but tentative books are:
This Is Service Design Doing: Applying Service Design Thinking in the Real World 1st Edition by Marc Stickdorn (Author), Markus Edgar Hormess (Author), Adam Lawrence (Author), Jakob Schneider (Author)
This Is Service Design Methods: A Companion to This Is Service Design Doing 1st Edition by Marc Stickdorn (Author), Markus Edgar Hormess (Author), Adam Lawrence (Author), Jakob Schneider (Author)
Recommended books are:
Good service. How to design services that work, by Lou Downe (Author)
No
Version: 1
Credits:
7.5 SP
Study level: Intermediate course, level II
Term no.: 1
Teaching semester: SPRING 2024
Language of instruction: Norwegian
Location: Gjøvik
- Design Methodology
Examination
Examination arrangement: Aggregate score
- Term Status code Evaluation Weighting Examination aids Date Time Examination system Room *
-
Spring
ORD
Assignment
70/100
Release
2024-05-08Submission
2024-05-16
12:00
INSPERA
12:00 -
Room Building Number of candidates -
Spring
ORD
Oral examination
30/100
2024-04-22 - 2024-04-30
INSPERA -
Room Building Number of candidates - Summer UTS Oral examination 30/100
-
Room Building Number of candidates
- * The location (room) for a written examination is published 3 days before examination date. If more than one room is listed, you will find your room at Studentweb.
For more information regarding registration for examination and examination procedures, see "Innsida - Exams"