Course - Service Design - IDG3002
IDG3002 - Service Design
About
New from the academic year 2020/2021
Examination arrangement
Examination arrangement: Assignment and Oral examination
Grade: Letters
| Evaluation | Weighting | Duration | Grade deviation | Examination aids |
|---|---|---|---|---|
| Oppgave | 80/100 | |||
| Muntlig eksamen | 20/100 |
Course content
Services are pervasive in our current societies; spanning both digital and physical environments. From eHealth services to eCommerce and traveling, public and private sector alike are service providers. In this course, you will learn about service design as a methodology. You will be coached in key techniques within service design, and learn how to analyze, plan, organize and make efficient costumer service journeys. The course will provide you with relevant skills for contributing to creating innovative user experiences of high quality.
Learning outcome
You will gain knowledge of: - Service design as a methodology - Techniques used in service design - Challenges and possibilities within a selected service chain Skills: You will gain skills related to: - Creating a service blueprint - Conducting ethnographic-oriented methods to gain in-depth insights into user experiences related to services; for example the shadowing observation technique. - Mapping costumer/user journeys. - Creating touch-point matrices - Prototyping and testing services General competencies: Upon graduation, you should be able to advice service providers on how to create high-quality user experiences and innovative services, through your ability to analyze, discuss, plan, streamline, design and prototype service chains.
Learning methods and activities
- Seminars/Lectures/Workshops - Project-based case work/Group work - Supervision
Further on evaluation
Both project report and oral examination (on the basis of the project case work) must be passed in order to pass the course. Delayed examination: Normally the next period (the course runs).
Specific conditions
Admission to a programme of study is required:
Interaction Design (BIXD)
Interaction Design (MIXD)
Interaction Design (MIXD-D)
Recommended previous knowledge
We recommend IMT1431/2010 Design Methods and Usability, or equivalent understanding of and skills related to user-centered design. Experience with qualitative methods such as observations and interviews is relevant.
Course materials
The course material is subject to changes, but tentative books are: This Is Service Design Doing: Applying Service Design Thinking in the Real World 1st Edition by Marc Stickdorn (Author), Markus Edgar Hormess (Author), Adam Lawrence (Author), Jakob Schneider (Author) and This Is Service Design Methods: A Companion to This Is Service Design Doing 1st Edition by Marc Stickdorn (Author), Markus Edgar Hormess (Author), Adam Lawrence (Author), Jakob Schneider (Author)
No
Version: 1
Credits:
7.5 SP
Study level: Intermediate course, level II
Term no.: 1
Teaching semester: SPRING 2021
Language of instruction: Norwegian
Location: Gjøvik
- Design Methodology
Examination
Examination arrangement: Assignment and Oral examination
- Term Status code Evaluation Weighting Examination aids Date Time Examination system Room *
- Spring ORD Muntlig eksamen 20/100 2021-04-29 INSPERA
-
Room Building Number of candidates -
Spring
ORD
Oppgave
80/100
Release
2021-05-10Submission
2021-05-18
12:00
INSPERA
23:59 -
Room Building Number of candidates
- * The location (room) for a written examination is published 3 days before examination date. If more than one room is listed, you will find your room at Studentweb.
For more information regarding registration for examination and examination procedures, see "Innsida - Exams"