course-details-portlet

INFT2004

IT Service management

Assessments and mandatory activities may be changed until September 20th.

Credits 7.5
Level Intermediate course, level II
Course start Spring 2026
Duration 1 semester
Language of instruction Norwegian
Location Trondheim
Examination arrangement Assignment in groups

About

About the course

Course content

This course takes a closer look at how we should organize the delivery of digital services to our customers. We live in a world with increasingly frequent changes and we must establish the necessary routines to implement, follow up and continuously improve our service deliveries. The course will take a closer look at an introduction to a framework for this work.

Learning outcome

KNOWLEDGE

The candidate

  • has a basic understanding of digital service management and IT services / products delivery.
  • can explain selection of practices in digital service management with a focus on work tasks and how they interact.
  • has broad knowledge of success factors related to digital service management in an organization.

SKILLS

The candidate:

  • can make a plan for the implementation of a framework/ process for digital service management in an organization.
  • can apply continuous improvement as a consistent principle for all work with the delivery of digital services.
  • can make a plan for the implementation of selected practices related to the management of services in an organization.

GENERAL COMPETENCE

The candidate:

  • can exchange views and experiences about service management with peers and through this contribute to the development of good practice.
  • can present key topics from service management both in writing, orally and through other relevant forms of expression.

Learning methods and activities

The learning material will be presented through textbooks, articles and external videos.

Student-active forms of learning is digital (eg workshops, guest lectures, question rounds, presentation of exercises).

Text-based exercises. Solutions to the exercises will be published.

Compulsory assignments

  • Compulsory exercises

Further on evaluation

Mandatory work (compulsory assignment): 9 text-based exercises will be given. Of these, 7 exercises must be approved.

In the event of voluntary repetition, fail (F) or valid absence, the assignment in groups must be retaken in a semester with teaching. Evaluations are only held in semesters with teaching.

Course materials

To be announced

Credit reductions

Course code Reduction From
DCST2004 7.5 sp Autumn 2020
IDRI3004 5 sp Autumn 2020
IINI3014 5 sp Autumn 2020
IFUD1046 5 sp Autumn 2020
This course has academic overlap with the courses in the table above. If you take overlapping courses, you will receive a credit reduction in the course where you have the lowest grade. If the grades are the same, the reduction will be applied to the course completed most recently.

Subject areas

  • Computer Science

Contact information

Course coordinator

Lecturers

Department with academic responsibility

Department of Computer Science

Examination

Examination

Examination arrangement: Assignment in groups
Grade: Passed / Not Passed

Ordinary examination - Spring 2026

Assignment in groups
Weighting 100/100 Exam system Inspera Assessment