NTNU Health

Improved patient flow and resource utilisation at St. Olavs hospital

The shift to more outpatient treatment, along with more complex diagnostics and treatment options, has made timely access to hospital resources more important. Moreover, the increasing demand for   specialised healthcare requires better coordination and new solutions for operational planning and exchange of information to meet the even shorter access time targets.


In order to simplify and be able to better manage the vast complexity of the entire set of activities required by all patients, so-called standardized process sequences (SPS) have been developed for groups of patients sharing similar symptoms or diagnoses. Essentially, a SPS prescribes which activities should be performed, in which sequence, and by whom. In this way, the required processes, resources and information flows are identified. The regional health authority is introducing a new system for electronic patient files (EPF) that aims to facilitate the exchange of information and the coordination of the activities in an SPS across the entire health service chain.


The research project will follow and analyse the procurement of the EPF solution, and study to what extent and how opportunities for improved use of EPF are derived by  using the new system. This study includes both qualitative and quantitative research methods. Furthermore, the project will develop mathematical models and tools that can be used for decision support when coordinating the activities and allocating the resources involved in an SPS.